Calgary - Seasonal Call Centre Sales/Service Agent

Imagine working in the heart of the Canadian Rocky Mountains, one hour away from Banff, one of Alberta’s main tourist attractions. Envision yourself being a part of international and local guests’ holiday by interacting with them and providing them with exceptional service by creating unforgettable memories. That imagination can become a reality for you if you take the next step and come and work for CanaDream.  We invite our Guests to “Experience Canada at their own pace” and create memories to share with family and friends.

Our new state of the art facility is an inviting setting with spacious work spaces and our cast members work hard and have fun at the same time. We offer competitive wages, bonus and comprehensive training.

What we are looking for:

We are seeking enthusiastic and motivated Call Center/Sales Agents who are guest service ambassadors and eager to deliver Wow to our Guests, Customers and Co-workers every chance they get.  We are looking for cast members who think “We are happy to” first and are passionately accountable and resourceful at accomplishing tasks in a confident, humble and trustworthy way.

Job Description:

As a cast member, you will be responsible for the following:

  • Helping Guests select the right RV for their trip, moving efficiently together to a successful booking
  • Creating and sending quotes using the CanaDream quoting application
  • Contacting Guests to thank them, solicit feedback, and /or invite them to be our guest again
  • Confirm Guest reservations and process payments
  • Provide service and support to on-road Guests when needed
  • Promptly forward service inquires to our on-call technical staff
  • Able to adjust your work schedule; increased Guest activity can require an adjustment in work schedules.
  • Able to work weekends in rotation, as needed
  • In our busiest months, you may also provide some service to guests (via phone, chat, or email), but most of your time will be spent helping guests book the right RV

Preferred Experience and Skills:

  • Ability to speak a second language is highly desirable; preference given to candidates who can speak French, German or Dutch
  • Excellent, proven customer or guest service and communication skills
  • Positive attitude
  • Excellent problem solving skills and strong attention to detail
  • Previous experience working in a hotel or tourism-related business is an asset
  • Valid driver’s license an asset

If you would enjoy working in a company that values integrity, truth, and ongoing self-improvement, we would love to hear from you.  

Please submit your resumé and cover letter by email to Racquel Daley at  employment@canadream.com.  This position will remain open until a suitable candidate is found  We wish to thank all applicants for their interest and in this position, however only candidates selected for interviews will be contacted.

 

 


CanaDream