Calgary - Station Supervisor

What we are looking for

We are seeking an experienced, enthusiastic and motivated Station Supervisor who is eager to deliver Wow to our Guests, Customers and Co-workers every chance he/she gets.  We are looking for candidates who think “We are happy to” first and are passionately accountable and resourceful at accomplishing tasks in a confident, humble and trustworthy way.

Position Summary:

 Reporting to the Chief Operating Officer, the Station Supervisor directs the execution of station level operational policies and procedures for the rental and service departments.

This person is required to direct an annual strategic planning and budgeting process for their station and provide strong leadership and analytical abilities within the assigned functional areas.

Responsibilities are broad in scope and require independent judgment and initiative in developing innovative solutions to various challenges and opportunities.

Job Description

As a cast member, you will be responsible for the day to day operation of the station.  You must possess robust leadership skills, high personal and professional standards, be a hands-on manager and have a solid knowledge of RV New and Used, Finance and Fixed operations.

Essential duties and responsibilities:

  • Responsible for the day to day leadership and execution drive for the Service, Guest Service, Parts and Cleaning departments
  • Consistently deliver exceptional guest/customer service, ensuring guest service standards are met and guest issues are resolved and documented in a timely fashion
  • Maintain effective financial controls and ensure that station profit and productivity goals are met
  • Create a sense of ownership by providing clear expectations, control of resources, responsibilities, and coaching; offering assistance without removing responsibility
  • Make management decisions in line with CanaDream’s  policies, procedures and other relevant guidelines to ensure consistency
  • Assume responsibility for overall performance, profitability, growth, direction and success of  the Service, Guest Service, Cleaning and Parts departments
  • Observe activities of competition: analyze market trends and departmental operations, advising department heads of developments, changes, and problems as warranted
  • Maintain a thorough understanding of the company’s products/services
  • Determine staffing requirements and participate in the hiring, deploying, disciplining and terminating of employees
  • Ensure that staff are scheduled according to station needs and budgetary requirements
  • Enforce training as implemented by head office – actively coach staff to continuously improve their skills and contribution to CanaDream
  • Distribute companywide communications to applicable staff in a timely manner
  • Teach and coach staff to “think” how can we make things better for our guests and for CanaDream
  • Motivate, instill a sense of pride and ensure that all staff perform their role with an attitude of “It’s our pleasure and we are happy to!”

Preferred Experience and Skills:

  •  Minimum 3-5 years’ management experience within the automotive/RV industry
  • Ability to build and maintain positive working relations with others both internally and externally to achieve the goals of the organization
  • Work cooperatively and effectively with others to set goals, resolves problems and make decisions that enhance the organization’s effectiveness
  • Anticipate, understand and respond to the needs of internal and external guests and customers to meet or exceed their expectations within the organization parameters
  • Must have extensive experience in maintenance and asset management in a fleet environment
  • Proven success in development and implementation of program improvements for cost-saving measures
  • Excellent organizational, strategic, planning and implementation skills
  • Meticulous record maintenance skills
  • Detailed oriented and the Ability to follow through

Please submit your resume and cover letter to Racquel Daley at employment@canadream.com. This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

 



CanaDream