Montreal - Station Supervisor

What we are looking for:

We are seeking an experienced, enthusiastic and motivated Station Supervisor who is eager to deliver Wow to our Guests, Customers and Co-workers every chance he/she gets.  We are looking for cast members who think “We are happy to” first and are passionately accountable and resourceful at accomplishing tasks in a confident, humble and trustworthy way.

You will do well in this position if you:

  • Are results oriented and have a drive to focus on quality
  • Have a passion for working efficiently, sharing ideas and contributing to the positive experiences of Guests and Customers and fellow cast members
  • Enjoy working in a transparent and supportive environment where workers input are valued
  • Enjoy interacting with people and helping them achieve their goals
  • Are ready to surrender to our processes and culture

Job Description:

You will assist in the day to day operation of the station.  You must possess robust leadership skills, high personal and professional standards, be a hands-on leader and have a solid knowledge of RV New and Used, Finance and Fixed operations.

Essential duties and responsibilities:

  • Responsible for the day to day leadership and execution drive for the Service, Guest Service, Parts and Cleaning departments
  • Consistently deliver exceptional guest/customer service, ensuring guest service standards are met and guest issues are resolved and documented in a timely fashion
  • Maintain effective financial controls and ensure that station profit and productivity goals are met
  • Create a sense of ownership by providing clear expectations, control of resources, responsibilities, and coaching; offering assistance without removing responsibility
  • Make management decisions in line with CanaDream’s  policies, procedures and other relevant guidelines to ensure consistency
  • Assume responsibility for overall performance, profitability, growth, direction and success of  the Service, Guest Service, Cleaning and Parts departments
  • Observe activities of competition: analyze market trends and departmental operations, advising department heads of developments, changes, and problems as warranted
  • Maintain a thorough understanding of the company’s products/services
  • Determine staffing requirements and participate in the hiring, deploying, disciplining and terminating of employees
  • Ensure that staff are scheduled according to station needs and budgetary requirements
  • Enforce training as implemented by head office – actively coach staff to continuously improve their skills and contribution to CanaDream
  • Distribute companywide communications to applicable staff in a timely manner
  • Teach and coach staff to “think” how can we make things better for our guests and for CanaDream
  • Motivate, instill a sense of pride and ensure that all staff perform their role with an attitude of “It’s our pleasure and we are happy to!”  

Preferred Experience and Skills:

  • Fully Bilingual. Excellent written, verbal and electronic communication skills in both French and English.  The ability to speak German will be a strong asset
  • 5 plus years of experience in business operations
  • Excellent planning and forecasting skills
  • Ability to build and maintain positive working relations with others both internally and externally to achieve the goals of the organization
  • Work cooperatively and effectively with others to set goals, resolves problems and make decisions that enhance the organization’s effectiveness
  • Anticipate, understand and respond to the needs of internal and external Guests and Customers to meet or exceed their expectations within the organization parameters
  • Excellent organizational, strategic  planning and implementation skills
  • Detailed oriented and the ability to follow through

Please submit your resume and cover letter to Racquel Daley at employment@canadream.com. This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

 


CanaDream