Page 15 - FLIPBOOK FILE - English - 2018 Guest Experience Brochure

 

 

 

 

 

Page 15 - FLIPBOOK FILE - English - 2018 Guest Experience Brochure
P. 15

FREQUENTLY ASKED QUESTIONS


          When is full payment required?     Do I need to clean the vehicle     canadreamclub.
          Full payment is required 30 days prior   before returning it?
          to the pick up day.                We would be happy to have you      How does CanaDream calculate
                                                                                pricing for my RV vacation
                                             sweep out the unit and ensure the
          What is the minimum driver age?                                       experience?
                                             fridge is empty with any spills wiped
          You must be at least 21 years old to   out. Please remove all garbage   CanaDream bases its pricing on a flex
          reserve a motorhome and hold a valid   from the vehicle, ensure that the table   system where rates are recalculated
          driver’s licence issued by your own   and countertops are wiped down,   every Monday according to
          country. This licence must be valid   dishes are clean and that the stove   availability of each vehicle type. Our
          until at least one day after you drop   and oven are free of grease. If you   pricing for a particular vehicle type
          off your vehicle.                                                     will be higher if there is limited
                                             choose not to do this, or would like us   availability. Generally speaking this
          Do you offer one-way bookings      to do so, we are happy to          means the EARLIER you book the
          between your locations?            do the cleaning for an additional   LOWER YOUR PRICE will be. Your rate
          Yes, we offer one-ways between our   charge.                          is determined by your pickup date

          locations. There is a charge for one-  Can I tow anything behind the RV?  and multiplied by the number of
          way bookings. These require                                           nights booked.
          prior authorization, which can be   We do not permit towing of any kind   IMPORTANT: Please be aware that
          arranged by calling our Central    behind the RV. Your insurance      the information above serves to
          Reservations at 1-800-480-9781.    coverage with CanaDream will not   answer frequently asked questions
          Generally speaking, one-ways are not   cover damage to the vehicle if the RV   only. For full CanaDream Terms and
          available to or from our Edmonton   is being used to tow anything.    Conditions, please refer to your
          location.
                                             Can I put a canoe or other object   CanaDream Rental Agreement.
          Do you rent bike racks?            on the roof of your vehicles?      Please visit www.canadream.com/faq
          Bike racks can be fitted to our MHA,   To prevent accidents, we do not allow   for answers to all our frequently asked
          MHB and SVC vehicles only. Racks are   the transportation of canoes or other   questions.
          available for up to four bikes - see   objects on the roofs of our vehicles.
          current rate sheet for pricing.    There is no coverage for any type
                                             of incident as a result of transporting
          Are you open on Sundays and        an object on the roof of the vehicle.
          public holidays?
                                             Do you provide RVs to
          From May 1 to September 30, we are   accommodate more than six
          open Monday to Sunday including all   people?
          public holidays. In our off-season   The maximum number of people
          months of October 1 to April 30, we   in each RV is six. Canadian law
          are closed on Sundays and public   requires that every person seated in
          holidays. However, special         the vehicle must be wearing a seat
          arrangements can be made for       belt. The maximum number of seat
          a Sunday pick up or drop off at an   belts in any of our vehicles is six.
          additional cost per occurrence.
                                             What is the CanaDream Club?
          Do I need to empty the sewer and
          water tanks at the end of my trip?  The CanaDream Club is our exclusive
                                             travel services program. Membership
          We would be happy if you empty the   is included when you book your RV
          sewer (black water) and waste water   vacation with CanaDream.
          (grey water) tanks into appropriate   Membership entitles you to special
          dump stations before you return your   discounts at campgrounds,
          vehicle, or we are happy to do this for   attractions and hotels across Canada.
          an additional fee.                 For further information please visit
                                             www.canadream.com/
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