Seasonal Guest Service Representative
Calgary
We had a successful and amazing 2019 with the collaboration and commitment of our Cast members and we are already looking forward to welcoming new enthusiastic, and motivated team members who would enjoy working in a dynamic and inspiring environment for next season (Spring-October 2020).

While CanaDream is based in Canada, its fleet of approximately 1000 RVs can be seen on the road throughout both Canada and the United States.  RV Guest and Sales locations can be found in cities offering an incredible variety of natural experiences and include Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia).

CanaDream’s team members work hard and have fun and CanaDream offers competitive wages, bonus, growth opportunities, staff discounts, an apprenticeship program, education assistance and comprehensive training. To show our consistent commitment to the well-being of our team members, we have an inviting and well-equipped gym in our Calgary location.

Our vibrant & modern Calgary location is a choice location for Guests who are seeking adventures and looking to explore awe-inspiring mountains, glaciers and turquoise lakes of Banff and Jasper National Park in our pet-friendly RVs.

What we are looking for:
Our Guests are adventure seekers and we are looking for individuals who are happy to deliver outstanding Customer service and help them create memorable experience as they explore this scenic country at there own pace. If you are a people person committed to continuous development, who is excited to share your knowledge and experience with Guests from all around the world, CanaDream will offer you the unique opportunity to be a part of a lifelong culture of delivering the best experience possible to our Guests.

Our Guest Service Representatives are stars of delivering Wow to our Guests, Customers and Co-workers every chance they get, which is why we are seeking enthusiastic individuals who think “We are happy to first and are passionately accountable and resourceful at accomplishing tasks in a confident, humble and trustworthy way to join our Guest Service team. 

Job Duties:
  • Review our reservation system throughout the day to add information or check Guests’ arrival and departure information
  • Welcome Guests to CanaDream with a friendly smile
  • Complete check-in procedures and unit pickups according to established standards
  • Present CanaDream’s Guest Guide in a positive manner
  • Build a positive connection with Guests while showing them how the RVs work
  • Conduct the interactive demonstration of the RVs
  • Perform the Front-Line Inspections (quality control step) of the RVs before Guests pick up the RVs
  • Provide accurate information to potential CanaDream Guests, create quotes and complete reservations both in person and over the phone
  • Provide local travel information to Guests picking up
  • Resolve Guests’ complaints and process authorized refunds
  • Notify the RV Technicians or the PDI Technicians if damage has occurred and repair or maintenance is required for the unit
  • Assist the Prep Department with cleaning when required
  • Other duties as assigned
 
Qualifications:
  • Ability to speak a second language is highly desirable; preference given to candidates who can speak German, French, Mandarin, Cantonese or Dutch
  • Excellent, proven customer or guest service and communication skills
  • Positive attitude
  • Excellent problem-solving skills and strong attention to detail
  • Previous experience working in a hotel or tourism-related business is an asset
  • Must be able to work shifts, weekends and holidays
  • Must have a valid driver's license with a clean abstract
If you would enjoy working in a company that values integrity, truth, and ongoing self-improvement, we would love to hear from you. The only limit is your imagination.
 
Apply Now

Please submit your resume and cover letter to employment@canadream.com

This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.