Bilingual (French/English) Call Centre Agent
Montreal

From humble beginnings in the mid ‘90s, CanaDream has steadily grown into one of the largest RV rental and sales business in Canada. It’s been a long road… but there’s no shortage of those in Canada and we’ve enjoyed the ride!

At CanaDream, we believe that Canada is our product and a road trip in our RV is the most perfect way to experience our beautiful Provinces and Territories. We are a Cast of experienced, passionate and dedicated people and our market leading brand position has been achieved through a combination of investments in experienced Cast across all our locations, with unique build RV floor plans, proprietary technology, continual investment and a fleet of over 1300 modern RVs with an additional 500 previously experienced units available for sale.

In 2017, CanaDream became part of the Apollo Tourism & Leisure Group, which is a global RV rental & Sales specialist with a large portion of the Australian and New Zealand market, significant presence across the USA and a growing base across the UK and Europe. The roads we are exploring continue to expand!

In Canada we have RV Guest and Sales locations that can be found in the major cities.

CanaDream’s culture is based on being “Happy to”. In every corner we seek positivity and teamwork; working together to put our Guests at the centre of everything. CanaDream team work hard and enjoy the ride… fun is at the core of our business.

In return we offer competitive wages, discretionary bonus, additional incentives, growth opportunities, staff discounts, an apprenticeship program, education assistance, comprehensive on job training and much more!

Your future at CanaDream is limited only by your imagination and you have the unique opportunity to make history as part of the CanaDream success story.

Take a look for yourself here….and find out what we do. You can also find us on multiple social channels: Facebook, Instagram, Twitter, YouTube and Flickr.

What we are looking for:

We are seeking enthusiastic and motivated Call Center/Sales Agents who are guest service ambassadors and eager to deliver Wow to our Guests, Customers and Co-workers every chance they get. We are looking for candidates who think “We are happy to” first and are passionately accountable and resourceful at accomplishing tasks in a confident, humble and trustworthy way.

Job Duties:
You will be responsible for the following:
  • Help Guests select the right RV for their trip, moving efficiently together to a successful booking,
  • Create and sending quotes using the CanaDream quoting application
  • Contact Guests to thank them, solicit feedback, and /or invite them to be our Guest again
  • Confirm Guest reservations and process payments
  • Provide service and support to on-road Guests when needed
  • Promptly forward service inquires to our on-call technical staff
  • Able to adjust your work schedule; increased Guest activity can require an adjustment in work schedules
  • Able to work weekends in rotation, as needed
  • In our busiest months, you may also provide some service to Guests (via phone, chat, or email), but most of your time will be spent helping guests book the right RV.

Qualifications:

  • Must be bilingual in French and English
  • Excellent, proven customer or guest service and communication skills
  • Positive attitude
  • Excellent problem-solving skills and strong attention to detail
  • Previous experience working in a hotel, call center, or tourism-related business is an asset
  • Valid driver’s license an asset.

To keep our staff as safe as possible, we have installed physical barriers, and provided hand sanitizers, masks and gloves. If you like the sound of all of this and are ready for a challenging yet rewarding role within a supportive team, and you believe you possess the required skills and experiences, then please apply to employment@canadream.com.

Apply Now

Please submit your resume and cover letter to employment@canadream.com

This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.