Drop-off of the Vehicle

What time do I need to return my vehicle?

Normal drop-off times are between 08:00 and 10:00.  You do not need to book a time to drop-off your vehicle.  Please ensure you are back at your drop-off location and all your possessions are removed from the vehicle no later than 10:00.  If you have a late drop-off, this will be noted on your Rental Agreement and, in this instance, you may return your vehicle anytime before 15:00.

How long will the drop-off process take?

As long as the vehicle is returned in a clean, undamaged condition with all equipment and/or convenience kits returned (and holding tanks emptied), the drop-off takes approximately ½ hour.

Do I need to empty the holding tanks at the end of my trip?

Yes, both the gray and black water tanks must be emptied at an appropriate dump station before the unit is returned. If the vehicle is returned without being emptied, a $75.00 charge applies.

How much fuel do I need to return with the RV rental?

You will receive the vehicle with at least ¼ tank of fuel. You must return it with the fuel at the same level as pickup or you will be charged a fuel fee. Propane tanks may be returned empty.  We do not offer a refund if the vehicle is returned with more fuel than at pickup.

How clean does the vehicle need to be when I return my rental vehicle?

Please sweep out the unit, ensure the fridge is empty with any spills wiped out, and that the stove is wiped down so it is free of grease. Click here for a complete list of things you need to do before you drop off your RV. If you choose not to clean your unit, cleaning charges of $75.00/hour will apply.

Will I be charged if I drop my rental vehicle off late?

A late drop-off fee of $75.00 per hour ($150 per hour from 2019) will be applied if the vehicle is not returned on or before the drop-off time stated in your rental agreement.  The maximum charge for late drop-off will not exceed $600.00 for each 24 hour period. 

Do you provide transport from the pick-up location to the airport or airport hotels?

CanaDream is happy to offer a transfer service between our locations and the local airport and airport hotels.
  Transfer Cost
Calgary Yes Free
Edmonton Yes Free
Halifax Yes Free
Montreal Yes $90 round trip
Toronto Yes Free
Vancouver Yes Free
Whitehorse Yes Free

Guests should call the pick up location to pre-book their transfer after 8am on the morning of pick up.
Luggage Restrictions:Passengers using the transfer service are allowed 1 suitcase and 1 hand luggage item per Guest.
Note: Unfortunately due to space restrictions in our transfer vehicles we are unable to guarantee the transfer of bikes, large sports equipment or excessive luggage. Please call to discuss your transfer requirements and we will advise if this is possible, otherwise a private transfer (at own cost) will need to be arranged.

CanaDream