Calgary - Seasonal Guest Service Representatives

CanaDream is a growing, solid company and a market leader in the Canadian recreational vehicle (RV) industry. People come to us from all over the world to explore Canada the best way possible – in one of our fully equipped RVs. Our guests and customers have an unforgettable experience, in no small part because of our exceptional team, who are always happy to ensure a positive experience for our guests and customers.

It takes a special kind of person to do this job. Those who are most successful enjoy working in a fast paced supportive environment, being helpful and are energized interacting with different people during the day.  Our 2016 season will start in mid-April until September or October, depending on the business activities.  

We have  moved to our new headquarters building near the airport and CrossIron Mills in Balzac. Our new state of the art facility has a beautiful gym and spacious bays, where our guest service representatives work hard and have fun at the same time. Every one of our team members is important to creating the best experiences possible for guests and customers, and it’s our goal to foster a supportive and collaborative environment that honors the contributions of each of those team members.  We do this through:

  • First class training, coaching and mentoring opportunities;
  • Promptly recognizing and acting on suggestions and feedback from employees at all levels;
  • Utilizing people friendly and innovative technology;
  • Giving all employees the resources and support they require to thrive.

You will do well in this position if you:

  • Are results oriented and have a drive for excellent guest and customer service 
  • Have a passion for working efficiently, sharing ideas and contributing to the positive experiences of guests and customers
  • Enjoy working in a transparent and supportive environment where workers input are valued
  • Enjoy interacting with people and helping them achieve their goals
  • Are organized, self-motivated, punctual, and reliable
  • Work well with a team, able to learn and improve together

Responsibilities include:

  • Welcome guests to CanaDream and complete check-in procedures and RV pickup and/or demonstration according to established standards
  • Welcome guests back to CanaDream and complete RV drop off inspection and/or drop off procedures according to established standards
  • Provide accurate information to potential CanaDream guests, create quotes and complete reservations
  • Embrace CanaDream’s brand voice and best practices
  • Provide guest services including arranging shuttles, providing travel advice, selling kit and extra items and answering guest questions
  • Notify the RV Technician or the PDI Technician if damage has occurred and repair or maintenance is required for the RV
  • Order office supplies, replenish brochures, complete general office tasks including filing, faxing, emailing, scanning and photocopying
  • Perform other duties as required

Preferred Experience, Skills, and Education:

  • Ability to speak a second language is highly desirable; preference given to candidates who can speak German, French or Dutch
  • Excellent, proven customer or guest service and communication skills
  • Strong computer skills and accurate data entry skills
  • Ability to stand for extended periods of time
  • Flexibility; adaptable and able to multitask
  • Able to work outside in inclement weather
  • Excellent interpersonal and time management skills
  • Excellent problem solving skills and strong attention to detail
  • Previous experience working in a hotel or tourism-related business is an asset
  • Valid driver’s license an asset

If you would enjoy working in a company that values integrity, truth, and ongoing self-improvement, we would love to hear from you.

Please send your cover letter and resume to Racquel Daley at employment@canadream.com. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

 


CanaDream