Whitehorse - Guest Service Representatives

 At CanaDream, we offer guests from all around the world the opportunity to experience Canada at their own pace in our top of the line RVs. We take great pride in helping people have unforgettable adventures, and see the country in a completely unique way.  

 Every one of our team members is important to creating the best experiences possible for guests, and it’s our goal to foster a supportive and collaborative environment that honors the contributions of each of those team members.  We do this through:

  • First class training;
  • Promptly recognizing and acting on suggestions and feedback from employees at all levels;
  • Utilizing people friendly and innovative technology;
  • Giving all employees the resources and support they require to thrive.

Position Summary

The Guest Service Representative is the initial CanaDream contact with our guests. This position encompasses front counter, pickup, front line unit inspection (FLUI), drop- off, demonstration, reservations and shuttle service. This is a seasonal position that entails working shifts, weekends and statutory holidays.

Essential Duties and Responsibilities

  • Welcome guests to CanaDream and complete check-in procedures and unit pickup and/or demonstration according to established standards
  • Welcome guests back to CanaDream and complete unit drop off inspection and/or drop off procedures according to established standards
  • Provide accurate information to potential CanaDream guests, create quotes and complete reservations
  • Embrace CanaDream’s brand voice and best practices
  • Provide guest services including arranging shuttles, providing travel advice, selling kit and extra items and answering guest questions
  • Notify the RV Technician or the PDI Technician if damage has occurred and repair or maintenance is required for the unit
  • Order office supplies, replenish brochures, complete general office tasks including filing, faxing, emailing, scanning and photocopying
  • Perform other duties as required

Skill Set, Education and Experience

  • Ability to speak a second language is highly desirable; preference given to candidates who can speak German, French or Dutch
  • Excellent, proven customer or guest service and communication skills
  • Strong computer skills and accurate data entry skills
  • Ability to stand for extended periods of time
  • Flexibility; adaptable and able to multitask
  • Able to work outside in inclement weather
  • Excellent interpersonal and time management skills
  • Excellent problem solving skills and strong attention to detail
  • Previous experience working in a hotel or tourism-related business is an asset
  • Valid driver’s license an asset

We are committed to developing each individual’s full potential through first class training, a supportive working environment, and challenging and engaging work.  In return, we ask 100% willingness to embrace CanaDream’s operating principles, processes, and focus on giving guests the best possible experiences.

CanaDream Operating Principles

CanaDream is proud to employ individuals who embrace our operating principles:

  • Integrity, truth and transparency will be the foundation of our company
  • We will support one another and staff to align goals
  • We will laugh with each other
  • We will accept the wisdom learned from our mistakes to ensure our future success.

Please submit your resume and cover letter to Racquel Daley at employment@canadream.com.  Applications will be accepted until suitable applicants are found.  We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.