Terms and Conditions

The Guarantee

CanaDream guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream.

Reservations

A $300 deposit is required upon booking.

Payments

Full payment is required 30 days prior to departure. Payment can be made by Master Card, Visa, American Express, JCB or Diner's Club credit cards. All renters must present a valid credit card at the time of pick up (see section on Security Deposit)

Cancellation Policy

Booked and cancelled within 5 days is "No Charge" when departure date is greater than 30 days from booking date.
Any bookings cancelled within 30 days prior to departure are subject to our cancellation policy below.
Over 30 days prior to departure - $ 75
30 - 15 days prior to departure - $250
14 - 08 days prior to departure - $500
7 days - departure day and no shows -100% of the total charges

Minimum Rental

7 nights between April 1 to September 30, 5 nights for the remainder of the year. Shorter rental periods may be available on request.

Security Deposit

Rentals require a security deposit of $750 ($1,500 for drivers 21 to 24 years).
An open credit card authorization is taken at departure for all rentals
Security deposits must be made by credit card and are processed
Deposits are refunded when the vehicle is returned complete with all equipment in a clean and undamaged condition

Group Bookings

CanaDream welcomes group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A deposit of $500 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure.

Group Cancellation Policy

Over 180 days prior to departure $500 per vehicle booked
179 - 60 days prior to departure 50% of the charges
Under 60 days Full payment

Transfers

Transfers to and from airport or airport hotels is included for all stations during the 2010 season. Effective March 28, 2011 there will be a $90 one-way/return charge for transfers between our Montreal location and Montreal airport/airport hotels. Transfers between airport/airport hotels and all other locations will remain complimentary.

Hours of Operation

May 1 - September 30, 8.00 am - 6.00 pm, Monday through Saturday*
October 1 - April 30, 8.00 am - 5.00 pm, Monday through Saturday*
Check-in or pick-up is from 1.00 pm - 4.00 pm (please call on the morning of your pickup, to schedule a pick up time)
Check-out or drop-off is from 8.00 am - 10.00 am
Late charges for drop-offs after 10.00 am will be $75.00 per hour

* Sunday pick-up/drop-offs are available at a cost of $375, per pick-up or drop-off.

Early Returns/Unused Kilometres

Sorry, there are no refunds for early returns or unused kilometers.

Repairs/Maintenance Responsibility

Our fleet of vehicles is in top mechanical condition. In the unlikely event that a mechanical failure occurs, guests are authorized to proceed with the necessary repairs up to $100. For expenses over $100, guests must telephone the rental station for authorization before proceeding with repairs. Replacement parts must be returned to the rental station for reimbursement. Guests assume full responsibility for damage to tires and undercarriage. Oil, tire pressure and coolant must be checked at each refueling. Costs for oil will be refunded upon presentation of receipts. The company's responsibility is limited to the refund of the daily gross rate, or portion thereof, if the breakdown repair is longer than 48 hours.

Smoking Policy

Our vehicles are smoke-free. If you choose to smoke, additional cleaning charges may apply.

Pets

Sorry, pets are not allowed.

Driving License/Driver's Age

All drivers must possess a driver's license valid for the entire rental period
An international driver's license is recommended for foreign tourists
Minimum age is 21. Only drivers listed on contract are allowed to drive
Additional Driver Fee: $5 per night for each additional driver
Driving in U.S.: $10 per night for each vehicle entering the US. In the event Canadream RV Rentals is not made aware of travel in the US and an incident occurs the insurance coverage will be void and the client will be fully responsible for all costs.

Travel Restricted Areas

Vehicles are not permitted to enter Mexico at any time. Travel to Death Valley is limited to the low season (October 1 through April 30) due to extremely high temperatures which can cause system failures. Also, a $10/night fee applies to any travel within the United States (including Alaska). Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.

Northern Surcharge

There is a surcharge of $500 for rentals starting from Vancouver, Kelowna, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:

Alaska Highway north of Fort St. John, British Columbia
Cassiar Highway (#37) north of Kitwanga, British Columbia
Highway 35 north of Peace River, Alberta
Northwest Territories, Yukon, Nunavut, Newfoundland
Quebec & Labrador north and east of Sept-Iles

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Dalton Highway (north of Fairbanks) and the Denali Highway in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

Convenience Kit Fees

Convenience kits are charged at $75 per person per booking. Our convenience kit includes dishes, cookware, pillows, linen, towels, sleeping bags and cleaning equipment. For a detailed list of our convenience kits items, click here
Effective March 28, 2011, the cost for each convenience kit will increase to $80.

One-way Rental Fees

Based on availability, we offer one-way rentals to and from all of our vacation centre locations. One-way rentals must be reserved and confirmed in advance and the following drop off fees apply:

One-ways between all CanaDream locations - $750
Special or unique one-ways across North America are available on request

Commercial Renters

CanaDream vehicles may be rented for commercial purposes if special prior approval is obtained.

Responsibility

If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Fuel

CanaDream makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the guest returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.

Taxes

Sales Taxes apply to all charges as follows:

All Stations GST (Goods & Services Tax) except Halifax, Vancouver, Kelowna, Toronto - 5%
Vancouver, Kelowna HST (Harmonized Sales Tax) - 12%
Toronto HST (Harmonized Sales Tax) - 13%
Montreal QST (Quebec Service Tax) - 7.5% (This will increase to 8.5% effective January 1, 2011)
Halifax HST (Harmonized Sales Tax) - 15%

There is no provincial tax in Calgary, Edmonton or Whitehorse.

Tax is calculated on the gross amount of the rental.

Kilometre Plans

To increase from 100 km/night to 160 km/night - $18.00/night.
(This will increase to $20.00/night effective March 28, 2011.)
To increase from 100 km/night to 250 km/night - $44.00/night.
(This will increase to $48.00/night effective March 28, 2011.)
Individual or additional kilometres - $0.33.
(This will increase to $0.35 effective March 28, 2011.)

FAQ