Page 39 - CanaDream 2025 TCA English
P. 39
ACCIDENTS, BREAKDOWNS & MAINTENANCE
COMMUNICATING WITH CANADREAM AUTOMOBILE ACCIDENT
On the road, you may encounter the need to attend to minor If anyone is injured, seek medical help first. If necessary,
repairs. As per your contract, you may proceed with repairs, and/ call 911 for the police and ambulance.
or parts costing up to but not greater than $150.00. Please keep
receipts for reimbursement at drop off. 1. Do not move the person or the RV.
2. Turn the hazard lights on (flashers).
Urgent circumstances, including those on the list below, may occur
in which you must call CanaDream Central before proceeding. Call CanaDream Central. To keep your insurance effective, you must
Do not attempt repairs or corrections without contacting contact us within 24 hours of any accident. CanaDream Central will
CanaDream by phone, toll-free 1‑800‑347‑7126 or internationally send you a link to complete an accident form online. If you do not
1‑403‑259‑5447, email booking@canadream.com or live chat have internet connection, you can complete the accident booklet
which is open during regular office hours at www.canadream.com. located in the RV. The booklet is in the blue plastic envelope, in the
driver’s cab.
1. If the incorrect fuel is added to your fuel tank, STOP. Do not
start or drive the RV. Call CanaDream Central. If you are unable to locate your accident booklet, collect the
following from the other parties involved:
2. If you have a flat tire, see TIRES on page 15. Call
CanaDream Central. 1. Name, address, and telephone number of the driver.
2. Driver’s license number and the province/state/country in which
3. After any automobile accident or collision, see AUTOMOBILE
ACCIDENT on this page. Call CanaDream Central. it was issued.
3. License plate number and the name of the registered owner.
4. In the case of a mechanical failure rendering the RV 4. All insurance information, i.e. the name of the insurance
inoperable, see EMERGENCY – BREAKDOWN on this page. Call
CanaDream Central. company, the policy number, the effective and expiry dates of
the policy, year, make and serial number of the vehicle.
5. If any of the alarms are heard from any of the detectors, stop 5. A description and as many photos as possible of all noticeable
the RV, turn off the motor, open the doors and exit. Turn the damage to all involved vehicles and any fixed objects or
battery disconnect OFF and turn the propane gas valve OFF, property.
and allow the coach to air out. If an alarm sound continues, 6. Collect the name, address and telephone number of any
locate that alarm and press the reset button. If pressing the passengers and/or witnesses.
button mutes the alarm, turn the battery disconnect back ON 7. If the police are called, get the officer’s name, badge number,
and turn the propane gas valve ON. If the problem persists, call telephone number, and police file number.
CanaDream Central.
EMERGENCY – BREAKDOWN
6. If you have to use the fire extinguisher call CanaDream Central.
In the case of mechanical failure rendering the RV inoperable:
1. If possible, move the RV completely off the road.
2. Call CanaDream Central, it will be our pleasure to help.
If you are in a remote area, raise the hood and attempt to flag a
passerby. Ask the person who stops to call the CanaDream Central
number for you. Give that passerby your rental agreement number
and RV number to reference the call.
Never abandon the RV under any circumstances.
REPAIRS
1. Guests are authorized, and will be reimbursed for repairs
up to $150.00.
2. All repairs over $150.00 require an authorization from
CanaDream.
3. Maintaining fluid levels does not require authorization.
TCA CANADREAM.COM 39
COMMUNICATING WITH CANADREAM AUTOMOBILE ACCIDENT
On the road, you may encounter the need to attend to minor If anyone is injured, seek medical help first. If necessary,
repairs. As per your contract, you may proceed with repairs, and/ call 911 for the police and ambulance.
or parts costing up to but not greater than $150.00. Please keep
receipts for reimbursement at drop off. 1. Do not move the person or the RV.
2. Turn the hazard lights on (flashers).
Urgent circumstances, including those on the list below, may occur
in which you must call CanaDream Central before proceeding. Call CanaDream Central. To keep your insurance effective, you must
Do not attempt repairs or corrections without contacting contact us within 24 hours of any accident. CanaDream Central will
CanaDream by phone, toll-free 1‑800‑347‑7126 or internationally send you a link to complete an accident form online. If you do not
1‑403‑259‑5447, email booking@canadream.com or live chat have internet connection, you can complete the accident booklet
which is open during regular office hours at www.canadream.com. located in the RV. The booklet is in the blue plastic envelope, in the
driver’s cab.
1. If the incorrect fuel is added to your fuel tank, STOP. Do not
start or drive the RV. Call CanaDream Central. If you are unable to locate your accident booklet, collect the
following from the other parties involved:
2. If you have a flat tire, see TIRES on page 15. Call
CanaDream Central. 1. Name, address, and telephone number of the driver.
2. Driver’s license number and the province/state/country in which
3. After any automobile accident or collision, see AUTOMOBILE
ACCIDENT on this page. Call CanaDream Central. it was issued.
3. License plate number and the name of the registered owner.
4. In the case of a mechanical failure rendering the RV 4. All insurance information, i.e. the name of the insurance
inoperable, see EMERGENCY – BREAKDOWN on this page. Call
CanaDream Central. company, the policy number, the effective and expiry dates of
the policy, year, make and serial number of the vehicle.
5. If any of the alarms are heard from any of the detectors, stop 5. A description and as many photos as possible of all noticeable
the RV, turn off the motor, open the doors and exit. Turn the damage to all involved vehicles and any fixed objects or
battery disconnect OFF and turn the propane gas valve OFF, property.
and allow the coach to air out. If an alarm sound continues, 6. Collect the name, address and telephone number of any
locate that alarm and press the reset button. If pressing the passengers and/or witnesses.
button mutes the alarm, turn the battery disconnect back ON 7. If the police are called, get the officer’s name, badge number,
and turn the propane gas valve ON. If the problem persists, call telephone number, and police file number.
CanaDream Central.
EMERGENCY – BREAKDOWN
6. If you have to use the fire extinguisher call CanaDream Central.
In the case of mechanical failure rendering the RV inoperable:
1. If possible, move the RV completely off the road.
2. Call CanaDream Central, it will be our pleasure to help.
If you are in a remote area, raise the hood and attempt to flag a
passerby. Ask the person who stops to call the CanaDream Central
number for you. Give that passerby your rental agreement number
and RV number to reference the call.
Never abandon the RV under any circumstances.
REPAIRS
1. Guests are authorized, and will be reimbursed for repairs
up to $150.00.
2. All repairs over $150.00 require an authorization from
CanaDream.
3. Maintaining fluid levels does not require authorization.
TCA CANADREAM.COM 39
