Page 6 - CanaDream 2025 TCA English
P. 6
FREQUENTLY ASKED QUESTIONS
WHY CAN’T I USE THE AWNING ON THE RV? The propane and fuel can be refilled at service stations along
your journey. The batteries and freshwater tanks can often be
Awnings that are factory-fitted to our RVs are disabled from replenished while you’re staying at a campground. We recommend
use. Our decision to disable the awnings was not an easy one; that Guests call campgrounds ahead of time to confirm resources
rather, it was the result of an extremely high incidence of awning available to them.
damage caused by the inattention and incorrect usage by Guests.
Guests who experienced damage while the awning was in use The black and grey waste tank levels need to be monitored
often found they were unable to retract the awning to drive the throughout your vacation. It is important to plot dump stations
unit, resulting in unnecessary delays to their vacations. As awning along your route, whenever your tanks read more than 2/3 full.
damage is not covered under CanaDream’s insurance coverage,
Guests are responsible for the full cost of repair or replacement. We WHAT IS THE CANADREAM CLUB?
appreciate that our decision may cause some inconvenience for
Guests, however, in the interests of all parties, we have disabled the As our Guest and CanaDream Club Member, you receive special
awnings from use. pricing and discounts from our tourism partners across Canada.
Design your Canadian Experience with us at your own taste and
DO I NEED TO RETURN THE RV WITH A FULL pace. Whether you want to find the closest campground, airport
TANK OF FUEL? hotel, heart‑racing adventures, scenic tours or the best deal to buy
fuel, CanaDream Club was specifically developed for you with ease
You will receive the vehicle with at least 1/4 tank of fuel. You must of booking in mind.
return it with the fuel at the same level you received at pickup
or you will be charged a fuel fee. Propane tanks may be returned Save the CanaDream Club Web App on your smart phone and
empty. We do not offer a refund if the vehicle is returned with more start enjoying it all.
fuel than at pickup.
DOES CANADREAM HAVE A FUEL PARTNERSHIP?
WE HAVE DECIDED TO TRAVEL TO NORTHERN
CANADA. ARE THERE ANY EXTRA CHARGES? CanaDream is happy to offer our Guests the exclusive opportunity
to enjoy savings up to 12 cents per litre (when you combine our
Vehicles travelling north would have needed to be expressly exclusive offer with the JOURNIE Rewards membership benefits) at
requested, confirmed, and the northern surcharge paid, at the time all participating Pioneer, Fas Gas, Ultramar & Chevron stations that
of reservation, prior to pickup. Guests who travel to these areas are easily accessible on your road trip across Canada. Go the extra
without permission will be subject to a $1,500 penalty and will distance with these savings and let your money take you further.
void all insurance coverage.
I HAD AN ACCIDENT ON MY RV TRIP.
CAN I TRAVEL ANYWHERE IN THE UNITED STATES WHAT DO I NEED TO DO?
AND CANADA IN A CANADREAM RV?
CanaDream is here to assist you.
Generally speaking, you are permitted to travel on any federal or
provincial numbered roads in the United States and Canada. Travel If anyone is injured in the accident, please call 911 to obtain
on any roads in the United States is subject to our US driving immediate assistance.
surcharge.
We require you to record all details of the accident or incident,
Guests are not permitted to travel on some routes in the Yukon and however minor, including as many photos as possible of all
Alaska, along with roads in Northern Quebec and Labrador at any noticeable damage to all involved vehicles and any fixed objects
time. See “Prohibited Travel Areas” and “Restricted Travel Areas” in or property, using either the paper forms in the blue wallet in your
our FAQ section at www.canadream.com for full details. RV or by reporting to us online. You are also required to notify us of
the accident within 24 hours by phone, email or online. If you fail
HOW OFTEN WILL I NEED TO REPLENISH THE to notify us of damage to our vehicle and/or damage to another
ONBOARD RESOURCES OF THE RV? vehicle, you will be liable for the full cost of the damage. There
are no exceptions to this requirement.
Managing the resources of the RV will ensure you have a
comfortable vacation while experiencing Canada at your own pace. If your accident involves damage to a third-party vehicle, you are
always required to notify the police within 24 hours and obtain a
The battery charge, propane, freshwater and fuel levels are police report – there are no exceptions to this requirement.
resources in the RV that you will need to monitor and replenish
during your RV vacation. You will need to plug in to charge the RV If your accident involves damage to third-party property other than
batteries, dump holding tanks and replenish water resources another vehicle, you are required to report that accident to the third
every 2-3 days during your trip, depending on regular usage. party and then, if necessary, obtain a police report within 24 hours.
Refer to ACCIDENTS, BREAKDOWNS AND MAINTENANCE on page 39
for further details.
6 CANADREAM.COM TCA
WHY CAN’T I USE THE AWNING ON THE RV? The propane and fuel can be refilled at service stations along
your journey. The batteries and freshwater tanks can often be
Awnings that are factory-fitted to our RVs are disabled from replenished while you’re staying at a campground. We recommend
use. Our decision to disable the awnings was not an easy one; that Guests call campgrounds ahead of time to confirm resources
rather, it was the result of an extremely high incidence of awning available to them.
damage caused by the inattention and incorrect usage by Guests.
Guests who experienced damage while the awning was in use The black and grey waste tank levels need to be monitored
often found they were unable to retract the awning to drive the throughout your vacation. It is important to plot dump stations
unit, resulting in unnecessary delays to their vacations. As awning along your route, whenever your tanks read more than 2/3 full.
damage is not covered under CanaDream’s insurance coverage,
Guests are responsible for the full cost of repair or replacement. We WHAT IS THE CANADREAM CLUB?
appreciate that our decision may cause some inconvenience for
Guests, however, in the interests of all parties, we have disabled the As our Guest and CanaDream Club Member, you receive special
awnings from use. pricing and discounts from our tourism partners across Canada.
Design your Canadian Experience with us at your own taste and
DO I NEED TO RETURN THE RV WITH A FULL pace. Whether you want to find the closest campground, airport
TANK OF FUEL? hotel, heart‑racing adventures, scenic tours or the best deal to buy
fuel, CanaDream Club was specifically developed for you with ease
You will receive the vehicle with at least 1/4 tank of fuel. You must of booking in mind.
return it with the fuel at the same level you received at pickup
or you will be charged a fuel fee. Propane tanks may be returned Save the CanaDream Club Web App on your smart phone and
empty. We do not offer a refund if the vehicle is returned with more start enjoying it all.
fuel than at pickup.
DOES CANADREAM HAVE A FUEL PARTNERSHIP?
WE HAVE DECIDED TO TRAVEL TO NORTHERN
CANADA. ARE THERE ANY EXTRA CHARGES? CanaDream is happy to offer our Guests the exclusive opportunity
to enjoy savings up to 12 cents per litre (when you combine our
Vehicles travelling north would have needed to be expressly exclusive offer with the JOURNIE Rewards membership benefits) at
requested, confirmed, and the northern surcharge paid, at the time all participating Pioneer, Fas Gas, Ultramar & Chevron stations that
of reservation, prior to pickup. Guests who travel to these areas are easily accessible on your road trip across Canada. Go the extra
without permission will be subject to a $1,500 penalty and will distance with these savings and let your money take you further.
void all insurance coverage.
I HAD AN ACCIDENT ON MY RV TRIP.
CAN I TRAVEL ANYWHERE IN THE UNITED STATES WHAT DO I NEED TO DO?
AND CANADA IN A CANADREAM RV?
CanaDream is here to assist you.
Generally speaking, you are permitted to travel on any federal or
provincial numbered roads in the United States and Canada. Travel If anyone is injured in the accident, please call 911 to obtain
on any roads in the United States is subject to our US driving immediate assistance.
surcharge.
We require you to record all details of the accident or incident,
Guests are not permitted to travel on some routes in the Yukon and however minor, including as many photos as possible of all
Alaska, along with roads in Northern Quebec and Labrador at any noticeable damage to all involved vehicles and any fixed objects
time. See “Prohibited Travel Areas” and “Restricted Travel Areas” in or property, using either the paper forms in the blue wallet in your
our FAQ section at www.canadream.com for full details. RV or by reporting to us online. You are also required to notify us of
the accident within 24 hours by phone, email or online. If you fail
HOW OFTEN WILL I NEED TO REPLENISH THE to notify us of damage to our vehicle and/or damage to another
ONBOARD RESOURCES OF THE RV? vehicle, you will be liable for the full cost of the damage. There
are no exceptions to this requirement.
Managing the resources of the RV will ensure you have a
comfortable vacation while experiencing Canada at your own pace. If your accident involves damage to a third-party vehicle, you are
always required to notify the police within 24 hours and obtain a
The battery charge, propane, freshwater and fuel levels are police report – there are no exceptions to this requirement.
resources in the RV that you will need to monitor and replenish
during your RV vacation. You will need to plug in to charge the RV If your accident involves damage to third-party property other than
batteries, dump holding tanks and replenish water resources another vehicle, you are required to report that accident to the third
every 2-3 days during your trip, depending on regular usage. party and then, if necessary, obtain a police report within 24 hours.
Refer to ACCIDENTS, BREAKDOWNS AND MAINTENANCE on page 39
for further details.
6 CANADREAM.COM TCA
