We want to make sure every CanaDream Guest feels comfortable at every stage of their contact with us.

Here's our measures to ensure we protect you and our Cast.

01.

BEFORE YOU PICK UP

Only travel if you are healthy

Please check that you are not experiencing any common Covid-19 symptoms including fever, cough, and loss of taste and that you have not been in contact with anyone testing positive for Covid-19 nor tested positive yourself.

Check in online

Online check in opens 5 days before departure. Guests are required to complete the process from the comfort of their home. Online check-in

Read all your documentation

You’ll be asked to read & accept our rental agreement, insurance policy etc as part of online check-in. We recommend you read these carefully before pickup..

Watch our videos

As part of online check-in you’ll watch our demo and safe driving videos. These will help you make the most of your RV and road trip from the outset.

02.

AT THE STATION

Arrive on time, not early!

Please arrive at the time you selected during online check-in. With social distancing in place, we are minimising the number of Guests at each station in each pick-up slot.

Wear a face mask ...

There are differing regulations across Canada about wearing a face mask. Where regulations require it, we ask you to wear a face mask. In provinces where masks are not legally required, please wear one if you feel more comfortable doing so.

Maintain social distancing

Maintain 2 metres distance from others at all times.

Use hand sanitizer

We have hand sanitizer available at every station for your convenience.

Allocate one person

in the travelling party to enter our station to perform the check in- asking all other members to remain outside or to take seats in the waiting room.

Be ready

Complete online check-in at home, have your driver's licence and the credit card you paid the security deposit with during online check-in.

We love to clean

High flow areas are regularly sanitized.

Take a look...

This is what our Stations look like with all our COVID measures in place. View French, German and Dutch.

British Columbia also requires a workplace safety plan which you can view.

03.

GETTING YOUR RV

Clean and ready for you!

Every RV has been cleaned and sanitized ready for you. We assure you of the highest standards of cleaning on every vehicle.

Self Guided Demo

You will have watched the demo video during online check-in, so on the day of pick up you will take a self-guided tour of your RV and have the chance to ask any questions before you set off.

Check if you have everything

If you booked extras such as a Coffee maker, bike racks, lawn chairs etc - make sure you have them in your RV before setting off.

Personal Demonstration

If you would like a one to one demonstration of the RV, you can book a Personal Demonstration (for a fee) and our Cast will show you how to use and manage the RV resources. A personal demonstration takes approx. 30-45 mins.

04.

DROP OFF AND DEPARTURE

COVID-19 Precautions at drop off

Prior to returning your RV, please read and understand our COVID-19 precautions at drop off. View this document in English, French, German and Dutch.

Arrive back on time

That’s between 8-10am unless you have booked late drop off!

Stay with your RV

Until our Guest Service Agent greets you. We’ll run through some checks and questions with you.

Follow our “Before your Drop off your RV” Instructions

Empty your waste tanks, top up your fuel to the same level as at departure and remove all garbage. If you've purchased our Drop & Go Service, you'll have less to do before you return your RV!

 

Further Information

Stay informed on how you can protect yourself and others from COVID-19.
 
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Click here for more information about Safe Travels.

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