We have always taken pride in our hygiene standards.

Take a look at what this looks like.

01.

BEFORE YOU PICK UP

Only travel if you are healthy

Take a test if you have Covid-19 symptoms before you travel. If you are positive, we ask you to avoid our station, talk to us if you need to rebook your trip.

Check in online

Online check in opens 5 days before departure. Guests are required to complete the process from the comfort of their home. Online check-in

Read all your documentation

You’ll be asked to read & accept our rental agreement, insurance policy etc as part of online check-in. We recommend you read these carefully before pickup..

Watch our videos

As part of online check-in you’ll watch our demo and safe driving videos. These will help you make the most of your RV and road trip from the outset.

02.

AT THE STATION

Arrive on time, not early!

Please arrive at the time you selected during online check-in to minimize the number of Guests at each station in each pick-up slot.

Wear a face mask ...

We are following provincial guidelines on the wearing of face masks. When face masks are not required, we are happy for you to wear one should you choose to do so. If you would like the agent assisting you to also wear a mask, please let them know.

Enjoy some space!

We have all become used to enjoying space between us and others, so we continue to appreciate our Guests maintaining a sensible distance between them, our Cast and other Guests.

Use hand sanitizer

We have hand sanitizer available at every station for your convenience.

Allocate one person

in the travelling party to enter our station to perform the check in- asking all other members to remain outside or to take seats in the waiting room.

Be ready

Complete online check-in at home, have your driver's licence and the credit card you paid the security deposit with during online check-in.

We love to clean

High flow areas are regularly sanitized.

03.

GETTING YOUR RV

Clean and ready for you!

Every RV has been cleaned and sanitized ready for you. We assure you of the highest standards of cleaning on every vehicle.

Self Guided Demo

You will have watched the demo video during online check-in, so on the day of pick up you will take a self-guided tour of your RV and have the chance to ask any questions before you set off.

Check if you have everything

If you booked extras such as a Coffee maker, bike racks, lawn chairs etc - make sure you have them in your RV before setting off.

Personal Demonstration

If you would like a one to one demonstration of the RV, you can book a Personal Demonstration (for a fee) and our Cast will show you how to use and manage the RV resources. A personal demonstration takes approx. 30 minutes.

04.

DROP OFF AND DEPARTURE

Drop-off Precautions

Prior to returning your RV, please read and understand our precautions at drop off. View this document in English, French, German and Dutch.

Arrive back on time

You will select your drop-off time during Online Check-in. It's free to drop off between 8am and 10am. Drop offs after that time will incur an additional charge so please return at the correct time.

Stay with your RV

Until our Guest Service Agent greets you. We’ll run through some checks and questions with you.

Follow our “Before your Drop off your RV” Instructions

Empty your waste tanks, top up your fuel to the same level as at departure and remove all garbage. If you've purchased our Drop & Go Service, you'll have less to do before you return your RV!

 

Further Information

Stay informed on how you can protect yourself and others from COVID-19.
 
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