Cancellation Policy

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2020 COVID Cancellation Policy
This cancellation policy applies to new bookings made between 15 March and 30 September 2020 for pick up between 1 May and 31 December 2020.  For all other bookings, see our standard cancellation policy.

 

Over 15 days from pick up No charge
Within 14 days of pick up 100% of booking plus any
one way charge

Standard Cancellation Policy
This Cancellation Policy applies to regular bookings and is not applicable to special offers, relocations or group bookings. 
Please refer to our Group Cancellation Policy or our Relocation Cancellation Policy for information about these.

If RV is booked and cancelled within 5 days there is "No Charge" when the RV departure date is greater than 60 days from the booking date.  Bookings cancelled more than 5 days after booking date are subject to the following cancellation charges:

Over 60 days prior to departure $100 plus tax
59-30 days prior to departure 20% of the vehicle charge plus any one way fee
29-15 days prior to departure 50% of the vehicle charge plus any one way fee
14 days to day of departure and no shows 100% of the vehicle charge plus any applicable one way fee / Festival Surcharge