General FAQs

Print
Yes. They will be automatically calculated and added to your reservation.
Unless otherwise stated, all prices are in Canadian Dollars.

The inclusions in our relocation specials vary per offer. It will include enough mileage to get you from your pick-up location to your drop-off location. Please see the specific offer to view what options are included without any additional charge.

With all relocation specials, you must pay for:

  • any additional kilometres travelled over the included allowance
  • fuel, campground fees
  • any other costs not included as part of the relocation deal.
Our rental cost includes 100km per night. Guests can pre-purchase kilometre packages or pay for additional kilometres at our current rate when they drop off their RV.  See our current pricing sheet for more details.
Provincial and/or Federal Sales taxes will be added to all charges.  Total sales taxes currently applying at each location are:

Calgary, Edmonton and Whitehorse - 5%
Vancouver - 12%
Toronto - 13%
Montreal - 14.975%
Halifax - 15%

Taxes are calculated on the gross amount of the rental.
There is a dash radio in every motorhome. In line with changing technology, CD players are not fitted in all vehicles. While many of our vehicles also have an auxiliary and/or USB outlets, we are unable to guarantee that the vehicle you receive will have this feature.
Televisions and DVD players are factory fitted in most of our vehicles. While we do not promote the availability of TVs with our rental fleet, we are happy to allow Guests to use the TVs if they wish. We cannot however guarantee that the TV will be operational nor can we guarantee reception in the many areas that Guests choose to camp. We do not provide on-road or technical support for TV related issues. Please note that a charge of $40 will be applied for missing TV remote controls at drop-off.
You can select your pick-up time during Online Check-in (which opens 5 days before pick up). To ensure a smooth and efficient operation, there are a range of pick-up times from morning through to late afternoon. Pick-up times vary from station to station and depending on how many pick ups are due. Early Pick-up times are available before 12:30 for a $75 charge, standard pick up times are from 13:00 onwards and have no charge.

We recommend if you are wanting a particular pick-up time, to commence online Check-in as soon as possible to have the widest choice of times. Unfortunately pick-up times cannot be booked outside of Online Check-in. Guests are encouraged to arrive on time for their chosen pick-up slot, so our Cast can help them get on the road as quickly as possible.

We are happy to provide Guests with the opportunity to purchase Parks Canada Discovery Passes when they make an RV booking with CanaDream.  Only Annual passes are available for purchase through us.

The Pass will be given to you at the pick-up location when you collect your motorhome.  Annual passes are available for Individuals, Seniors and Families and must be pre-purchased prior to your arrival.  Individual passes cover only one person while a Family pass is valid for up to seven people travelling together in the same vehicle.  We do not sell daily passes.

The Discovery Pass gives you free entry to all National Parks across Canada, along with Parks Canada operated National Historic Sites and Marine Reserves and is valid for twelve months from the date you receive it.

If you purchase a Park pass from CanaDream and you later cancel your booking, you will receive a full refund on the Pass.  Once you have picked up your RV and Park Pass, no refund applies.


We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

Yes.   We are happy to provide online versions of our Guest Guides which have information about the operation of everything in our RVs.  Please feel free to view these in English, French or German for the RV type you have booked.
Yes. As long as you are picking up and dropping off at the same location, you are welcome to unpack your suitcase in your motorhome and leave it at our rental location. We are happy to store your suitcase until you return. There is no charge for this service.
A valid driver’s license from the country of residence is mandatory and drivers must be over 21 years of age (no maximum age limit) to legitimately rent and operate a motorhome with the full confidence and knowledge of valid insurance coverage. No additional license is required. An International driver’s license is strongly recommended if the license is not in English or French - note that an International license is only valid if presented alongside the original driver’s license.

Where space is available, we are happy for CanaDream Guests to park a car at our location while heading off on an RV road trip. This is strictly subject to availability in our lot and based on a first come first served basis. Reservations for parking are not possible and only one car is allowed per booking. We cannot offer any guarantee that parking will be available on any given day.

Our partnerships with airport parking facilities provide Guests with a discount offer for parking at their secure lots. Please make your booking direct with the parking provider. CanaDream does not offer a transfer service to/from the parking provider's storage lot. Guests must arrange their own transport.

We are also happy to provide offers from our airport hotel partners for short-term parking if you stay one night at their establishment (hotel offers apply only when booking through CanaDream Club).

View current hotel and parking offers here.

Yes, we are happy to offer one-ways between our locations. These do require prior authorization, which can be arranged by calling CanaDream Central at 1-888-480-9726. Generally speaking, one ways are not available into or out of our Edmonton location.  Please refer to our latest pricing sheet for costs.
Yes.  From May 1 to September 30, CanaDream is open on Sundays and our normal pick-up and drop-off times apply.   From October 1 to April 30, we are open on Sundays on request only and a fee per occurrence may apply. Our Edmonton location is closed on Sundays year round.

At any time prior to pickup, you can prepurchase kilometres for your trip.  Our options are:

Upgrade from 100km to 160km per night
Upgrade from 100km to 250km per night
Purchase 500km package
Purchase 800km package
Purchase unlimited kilometres 

See our current pricing sheet for more details.

We are happy to sell Guests RV chemical drop ins and RV toilet paper at a competitive price.  If you would prefer to purchase these elsewhere, you can find them at RV supply stores and in some campground stores.
We do not allow the transportation of canoes or other objects on the roofs of our vehicles. To prevent accidents, we do not install ladders on our vehicles. There is no coverage for any type of accident as a result of transporting an object on the roof of the vehicle.
CanaDream relocation specials are made available as a result of our rental requirements. Therefore, we cannot offer any special not posted on our relocation page.
Air conditioners draw a significant amount of power and and generally require a minimum 30 amp circuit to operate continuously. 
There is a surcharge for all RV vacations starting from any of our locations with permission to travel to the Burning Man Festival in Nevada, USA. Vehicles for Burning Man must be expressly requested and confirmed at time of reservation. Guests who travel to Burning Man without permission will be subject to a $1,500 penalty and will void all insurance coverage.

See our current pricing sheet for more details.
Yes. We are happy for our Guests to travel on this road between 15 May and 14 September. Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 14 May due to road conditions. Please note that, while this road is arguably one of Canada's most epic road trips, Guests need to be aware that road conditions can change rapidly and the area is remote. Cellphone coverage is sparse. Ensure you are properly prepared to travel this highway.

Yes. Before boarding the ferry, you must comply with all regulations for the ferry you are travelling on. Please be aware that some ferries within Canada may refuse to carry motorhomes with a propane tank capacity of more than 65 litres.  The propane tanks on all our motorhomes comply with ferry regulations.

If your proposed itinerary includes a ferry crossing, please book space for the maximum size of RV within your chosen category to prevent any space issues on arrival at the ferry.

 

Generally speaking, you are permitted to travel on any roads in the United States and Canada which are federal or provincially numbered roads.  Travel on any roads in the United States is subject to our US driving surcharge.  Travel in northern parts of Canada is subject to our Northern Surcharge.
View Northern Surcharge map in English or French.

Guests are however not permitted to travel on some routes in the Yukon and Alaska, along with roads in Northern Quebec and Labrador at any time.  See "Prohibited Travel Areas" and "Restricted Travel Areas" in our FAQ section for full details of these routes.


There are some urban restrictions within Canada and the United States where Guests are not allowed to park or travel through.  Please see "Urban Travel Restrictions" in our FAQ section for details.

 
YesUnless U.S. travel has been included in your reservation at no cost, there is a  fixed charge for travelling into the United States.   See our Pricing page for this charge. Please note that U.S. Agriculture may not allow fresh meat, fruits and vegetables across the border.  If you are planning on crossing into the USA we suggest you shop for your groceries once you are in the United States.  If you decide after you pick up your RV that you wish to travel into the United States, you can call us on our toll-free number and we will add this to your booking.  We will process the fee on your credit card. Please be aware, there is no coverage should you travel in the U.S. without prior authorization.
Sorry. We do not allow anything to be towed behind our vehicles. Your insurance coverage with CanaDream will not cover any damage to the RV if you are towing anything.
Only 1-ply toilet paper is suitable for use in our RVs. This breaks down quicker than 2 and 3 ply paper and doesn't clog the sewage system. 1-ply toilet paper is available from RV supply stores and some supermarkets. It is also sold at CanaDream locations. Please note that Guests are responsible for the cost of clearing clogged tanks where the incorrect toilet paper has been used.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

Please see our Cancellation Policy page for full details.

A Kananaskis Conservation Pass applies to all vehicles stopping in Kananaskis Country and provincial sites in the Bow Valley Corridor. Buy your pass online and register your licence plate – no stickers or hangtags needed.

Passes can also be purchased in-person or by using Wi-Fi at Kananaskis Visitor Information Centres (Barrier, Elbow and Peter Lougheed) and the Canmore Nordic Centre Day Lodge. Only one pass per personal or passenger vehicle is required.

Day pass- $15 (registers one vehicle)
For more information see here.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

If the driver's license from your own country is in English, you do not need an International license. If your license is in a language other than English, we strongly recommend you bring an International License, together with the license from your own country. For translation purposes, an International Driver's License will ensure ease of use in Canada and the United States. Please note that an International License is not valid on its own for driving in Canada and the USA. The International License must also be accompanied by a valid driver's license issued in your own country.
Yes, unless you have purchased our optional Platinum package at pick up, both the gray and black waste tanks must be emptied at an appropriate dump station before the unit is returned. If the vehicle is returned without being emptied, a charge applies.

See our current pricing sheet for more details.
Please view the page on our website regarding our Hygiene Measures. This page outlines our commitment to you regarding safety during this pandemic.

Before you return your RV to us, we also request that, for the safety of our Cast members, you read and understand the COVID-19 document which is available in both English and French.
You will receive the vehicle with at least ¼ tank of fuel. You must return it with the fuel at the same level as pick up or you will be charged a fuel fee. Propane tanks may be returned empty.  We do not offer a refund if the vehicle is returned with more fuel than at pickup.  The Vehicle Specification page on our website provides you with the fuel tank capacity for each of our vehicle types. You are welcome to use this as a rough guide in calculating the number of litres required to return the vehicle at the same fuel level as pick up.
Generators are factory fitted to most of our units.  Our TCA truck and camper category does not have generators, nor do some of our deluxe van campers (DVC) models. Between 1 October and 30 April, generator use is free of charge. From 1 May to 30 September, Guests are welcome to have unlimited use of the generator at a nightly rate to a maximum of $100. We do not guarantee that the vehicle you receive at pick up will be equipped with a generator.

See our current pricing sheet for more details.
We are happy to welcome your pet travelling with you with payment of a pet fee.  We ask that Guests tell us in advance if they wish to bring their pet and require Guests to ensure their pet does not cause any damage to the RV. Should additional pet cleaning be required at drop off, extra cleaning charges will apply. Please refer to our pet policy for more information.
We make every effort to ensure our Guests receive the vehicle type they book.  However, if, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions
The popularity of our relocation specials mean it would be very difficult for us to maintain an up to date relocation waiting list. Our rental vehicle relocation page is updated daily, so the best way to track available relocation specials is by bookmarking this page and visiting it on a regular basis.

Where space is available, we are happy for CanaDream Guests to park a car at our location while heading off on an RV road trip. This is strictly subject to availability in our lot and based on a first come first served basis. Reservations for parking are not possible and only one car is allowed per booking. We cannot offer any guarantee that parking will be available on any given day.

Our partnerships with airport parking facilities provide Guests with a discount offer for parking at their secure lots. Please make your booking direct with the parking provider. CanaDream does not offer a transfer service to/from the parking provider's storage lot. Guests must arrange their own transport.

View current hotel and parking offers here.

We are happy to provide Guest Guides for each of our RV types.   These Guides include complete instructions on the operation of everything in your RV.   You can view the online versions here.
Our largest RVs are designed to accommodate up to 6 people. This is determined not by the number of sleeping places in the RV, but by the number of seatbelts. Under Canadian law, every person seated in the vehicle must be wearing a seat belt. The maximum number of seat belts in any of our vehicles is six.
While Wi-Fi is not automatically available in our RVs, we do offer a product for an additional charge which can act as a Wi-Fi hotspot allowing easy connections from two of your own devices to access the internet for texts, emails, social media and web browsing.  More information about this product can be found here.
We are happy to provide Guests with How To videos showing how components in their chosen RV work.  You can view these How To Videos on our website.

Bike racks can be fitted on the tow hitch of our SVC, MHB and MHA RVs. Unfortunately, due to the rear access doors (emergency exits) on our TCA and DVC units, they cannot be fitted to these vehicles. Guests renting a DVC or TCA would need to carefully carry their bikes inside the vehicle and we would recommend putting the bike into a bike sock to protect the bike and the RV.

We are happy to enable Guests to travel with their bikes and have Swagman bike racks for rent from all of our corporate locations.  These bike racks are suitable for up to four bikes with a maximum carrying capacity of 140lbs.  More information about our bike racks is available here.   Up to date pricing for this product can be found on our Pricing page.

Transfers

Please go to our Transfers page to view the latest information about transfers.

We do not rent bikes but are happy to refer you to mountain bike rental stores in Vancouver and Calgary only.  This option is not available for one-way rentals.

Yes. We are happy to provide 3 in 1 child seats for our Guests for a small fee. During peak season these may be in short supply so we suggest you book these prior to your arrival or bring your own with you. We don't rent portable cribs, strollers or playpens, however our reservations department may be able to give you the name and phone number of companies who can assist with this.

 

GPS is available through our Travel Tab Navigator product.  For more information on this product please visit our Travel Tab Navigator page.
We are happy to welcome group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A deposit of $500.00 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure.
Over 180 days prior to departure  -   $500 per booked vehicle
179-60 days prior to departure  -   50% of the booking charges
Under 60 days prior to departure  -   %100% of the booking charges
With your Reservation you are automatically a CanaDream Club Member for the duration of your RV Rental.
With your Booking Reference Number (RA#) you will receive log in credentials to book on our website: https://www.canadream.com/canadream-club/ or on our App. Campgrounds and some Attractions need to be booked direct with supplier.
Please call our Reservations Department at 1-888-480-9781 to make changes to your CanaDream Club Reservation.

Guests are required at pick up to read and sign our "Before you drop off your RV" document. This document is available in English, French, German, Dutch and Simplified Chinese.
If there is any discrepancy between the wording on the English document and that on the French, German, Dutch or simplified Chinese versions, the wording on the English version will apply.

If you  have not purchased one of our optional "We are happy to" packages at pick up and choose not to clean your RV prior to drop off, cleaning charges will apply.

See our current pricing sheet for more details.

Select your pickup and dropoff locations and dates in the booking box on the left, click on "Rent an RV" and away you go! CanaDream's real-time availability and pricing will let you see the price of your RV vacation immediately.  We are happy to honour the price you receive on your quote for up to five days from the date of the quote. After five days, the quote will expire and a new quote will be required.

A booking is only confirmed when we receive a $ 500.00 deposit. If the booking date falls 30 days prior to the pick up day, then we will require full payment at the time of booking. Please contact our reservations department between 08:00 and 17:00 MST at 1-888-480-9726 (toll free within North America), or 403-925-255-8383 if calling from Calgary, Alberta.   You may also contact us by email at booking@canadream.com.

Most RV fridges are designed to operate using propane and electricity and sometimes the coach battery.  Two way fridges generally run on propane when the RV is not plugged into shore power and automatically switch to run on electricity if an external power source is detected.  Three way fridges are able to operate using propane, electricity or the coach battery.   Most of our RVs are two way.   The exception to this is in our 2022 Forester units and in our Coachmen DVC units where some models operate off the coach battery only.  When plugged into electricity, 12v fridges continue to run off the coach battery which is being charged by the shore power hookup.  Please check the How to Guide and the Guest Guide for the model of RV you receive to confirm the required settings for the refrigerator.
Having completed Online Check-in prior to arrival at our station, RV Pick up takes approximately 15-20 minutes. With all Guest information, important documentation signed, demo videos watched, security deposit paid and any extras purchased at Online Check-in, the time for pick up is greatly reduced and the Guest simply completes their self-guided RV tour and damage inspection prior to setting off. CanaDream is happy to offer a one-to-one Personal Demonstration (for a fee of $50) which takes up to 30-45 minutes. You can pre-book this service at the time of booking or during Online Check-in.

Our Cast are happy to answer any questions Guests may have prior to setting off on their road trip.
As long as the vehicle is returned in a clean, undamaged condition with all equipment and any kitchen/linen kits returned (and holding tanks emptied), the drop-off takes approximately ½ hour.  If you have a flight booking soon after drop-off, you should drop off your RV with plenty of time to get to your next destination.
CanaDream offers a certain number of days at the heavily discounted relocation rate. The number of days and kilometres are determined by the route you are travelling. Subject to availability, you may be able to hire the vehicle for additional days at our regular rate. Extra kilometres driven are charged at our current per kilometre rate on vehicle return. For full details, see our Terms and Conditions and Pricing sections.
This depends on the vehicle type. Canadian transport regulations state that each person travelling must be wearing a seatbelt. The number of people able to travel in each motorhome is dependent upon the number of seatbelts provided. The following table shows the maximum number of seatbelts we can guarantee in each of our vehicles.
MHA   6
MHB   6
SVC   4
DVC   4
TCA   5
We recommend that our Guests use the planning tools on our website to calculate the approximate number of kilometres they will require for their vacation.  As we do not provide Guests with refunds for unused kilometres, we suggest that Guests do not pre-purchase more kilometres than they calculate they will need.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

From time to time, accidents do occur during your road trip. CanaDream is here to assist you during this time.

If anyone is injured in the accident, please call 911 to obtain immediate assistance.

We require you to record all details of the accident, including as many photos as possible of all noticeable damage to all involved vehicles and any fixed objects or property, using either the paper forms in the blue wallet in your RV or by reporting to us online.  You are also required to notify us of the accident within 24 hours by phone, email or online. There are no exceptions to this requirement.

If your accident involves damage to a third party vehicle, you are always required to notify the police within 24 hours  and obtain a police report - there are no exceptions to this requirement.

If your accident involves damage to third party property other than another vehicle, you are required to report that accident to the third party and then, if necessary, obtain a police report within 24 hours.

Please use the following links to report your accident to CanaDream online:

English
French
Some of our relocations are advertised as Saver only.  When you book the relocation the booking will show as Saver 2 or Saver 4.  While we will make every effort to assign you a vehicle within your chosen Saver category, we cannot guarantee that the vehicle you receive at pick up will fall within your chosen category.  We guarantee that the vehicle you receive will have enough sleeping spaces for the number of people travelling.
We guarantee that all our units will be "ready to go" when you receive them. They will be thoroughly cleaned, with fully charged batteries, full tanks of propane, and empty holding tanks. If you have chosen to include our kitchen and linen kit options, we will ensure that they are complete and that they have been placed in your vehicle.
We are happy to provide kitchen and/or linen kits for a small additional fee.  ​See our current pricing sheet for more details. One kitchen kit is required per RV and one linen kit is required for each person travelling.  Guests can choose to bring their own linen items if they wish.  For information about what is included in our kitchen and linen kits, please click here.
These relocation specials are subject to the same terms and conditions as our regular rentals.  Insurance is included in the rental cost.  An insurance deposit of $1,000 is required on a major credit card at pick-up and will be processed.  This deposit will be refunded at drop-off provided that the vehicle is returned in the same condition as it was received and not involved in any accident claims.
Yes. The fall months can be some of the best times to travel in Canada.  There are fewer people on the roads and campgrounds are usually not as full.  Colours start to turn from late September and provide some spectacular scenery along your travel route.   Fall also brings cooler nights, great for sitting around the campfire. While fall is a great time to travel, there are a few things Guests should be aware of when travelling at this time.  Please read  our leaflet "Information for Guests travelling in the Fall".   This information is available in English, French, German and Dutch.
While we are happy for our Guests to book for any number of nights, we have a minimum rental charge based on 5 nights year-round.  The cost will vary and is dependent on rates applicable at time of booking.
One driver is included in the rental cost. There is an additional driver charge  per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident. 
Driving in Canada may differ from driving in your own country.  Our North American Safe Driving video is available to familiarize you with driving and road rules applicable in North America.  This video is available in English, French and German.  Click here to view this video.
Smoking of any kind is not permitted in our RVs. This includes vaping, cigarettes and recreational cannibis. If vape odour, cigarette or cannibis use is detected in the unit at drop-off, a defuming and sanitizing charge will be applied. See our pricing page for current charge.
Travel in the following areas is strictly prohibited at all times.
  • Vehicles are not permitted to enter Mexico at any time.
  • Denali Highway in Alaska
  • North Canol Highway in the Yukon
  • Dalton Highway (north of Livingood)
  • Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west.
  • McCarthy Road between Chitina and McCarthy, Alaska.
  • Northway Road (off AK-2) to Northway
  • Nabesna Road (off AK-1) to Nabesna
  • Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City
  • Highway 389 from Labrador City to Baie Comeau
  • Highway 510 from Red Bay to Happy Valley-Goose Bay
  • Highway 167 north of La Doré
  • Highway 109 and Baie James Road, Quebec
View Prohibited Travel Areas map in English or French.
 
Some roads in the United States and Canada have seasonal restrictions on them. This means that Guests can travel these roads only at specific times of the year.  Currently these travel restricted areas are:
  • Travel to Death Valley is limited to the low season (1 October through 30 April ) due to extremely high temperatures which can cause system failures.
  • Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions. We are happy for our Guests to travel on this road between 16 May and 14 September. Guests must have completed all travel on the Dempster Highway by 14 September.
Guests assume all responsibility for any expense or loss of time while travelling in restricted areas.
Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc.

Travel in an RV is prohibited on Manhattan Island in New York.  Please leave your RV at your campsite and travel to Manhattan Island by public transport.
There is a surcharge for rentals starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:
Alaska Highway north of Fort St. John, British Columbia
Cassiar Highway (#37) north of Kitwanga, British Columbia
Highway #35 north of Peace River, Alberta
Northwest Territories, Yukon, Nunavut
 
View Northern Surcharge map in English or French.

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon.

Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick-up. Please see our current pricing sheet for northern surcharge cost.
There is a surcharge for rentals starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:
Alaska Highway north of Fort St. John, British Columbia
Cassiar Highway (#37) north of Kitwanga, British Columbia
Highway #35 north of Peace River, Alberta
Northwest Territories, Yukon, Nunavut
 
View Northern Surcharge map in English or French.

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon.

Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick-up. Please see our current pricing sheet for northern surcharge cost.

Sorry, we do not rent baby cribs. Please check with our reservations Cast for the name and phone number of companies who offer this service.

You can rent:

  • Lawn Chairs
  • Bike Racks for 4 bikes
  • Child Seats
  • Toaster
  • Travel Tab (click here for more information on this product) 
Please see our Pricing page for updated pricing.

For rentals during winter months the following items may be available:

  • Chains
  • Electric Heater
  • Vent pillows
Hours of operation differ slightly between locations and by time of year.  To view the hours of operation at any of our locations, please visit the locations page for that city.
We have implemented social distancing at our Guest Service areas, we have clear signage for arriving Guests, hand sanitizer stations, complimentary face masks if required and much more. More information is available here in English, French, Dutch and German.
We are happy to offer our Guests optional packages to enable them to have peace of mind on their RV vacations and enjoy their holiday until the last possible moment.  Our "We are happy to" options range from windshield coverage to bringing the RV back without emptying the grey and black water tanks or cleaning the interior or exterior of the vehicle.  Please view our "We are happy to" leaflet for information on inclusions.
Insurance against damage to your RV and to third party property is included in your rental cost.  There is a minimum deductible applicable of $1000.  This deductible however is dependent upon the type of accident or incident which has occurred while the vehicle is in the possession of the Guest.  Please make yourself familiar with the complete details of the insurance coverage included with your booking prior to picking up your RV.
CanaDream provides Guests with 24 hour toll-free emergency assistance in the event of a breakdown or accident. One of our technicians will be available to provide you with advice and help.
We design our linen and kitchen kits for Guests based on groupings from one up to six Guests. For complete information about what's included in a CanaDream linen and/or kitchen kit, please refer to CanaDream Kits in our FAQ section.
We are happy to provide Guests with a Guest Guide for the vehicle type they are travelling in.  This Guide has comprehensive information about the operation of all components of the RV and is an invaluable resource whilst on the road.   Our Guest Guides are also available online in flipbook form and we invite you to use these to become familiar with your vehicle before you arrive.
Some CanaDream Club Partners and all Campgrounds allow for a discount when you present the CanaDream key tag at their ticket office/admission. Others have to be pre-booked at least 24 hours in advance.
You must be at least 21 years old to rent a motorhome and hold a valid driver's licence issued by your own country. This licence must be valid until at least one day after you drop off your vehicle.
This fee includes readying the RV for your booking including first supply of propane and toilet chemicals.  In most cases, this fee is included in the nightly rental cost.
A refundable $1000.00 security deposit will be processed on a credit card during Online check-in. This deposit must be made by credit card and will be refunded to the same card at drop off as long as the vehicle is returned in a clean and undamaged condition with all equipment and/or convenience kits returned.
Our Saver categories are designed to offer out Guests a discount on their RV rentals.  Saver 2 is available to singles and couples while Saver 4 is available for groups of up to 4 people.  Saver 6 is available from 1 May 2022 and is available for groups of up to 6 people.  When choosing the Saver category, you agree to take whichever RV we allocate to you on the day you pick up your vehicle.  Within our Saver 2 category this vehicle could be our SVC Super Van Camper, our DVC Deluxe Van Camper or our TCA Truck and camper. 

Our Saver 4 category will provide you with our choice of a Super Van Conversion SVC, MHB Midi Motorhome or a MHA Maxi Motorhome. Our Saver 6 category will provide you with our choice of a MHB Midi Motorhome or a MHA Maxi Motorhome or MHX Maxi Plus Motorhome.
Our normal cancellation policy does not apply to Relocation Specials. Full payment is required at time of booking and there is no refund should you decide to cancel for any reason.
Travel Tab is our new GPS product which also offers Wi-Fi on the go for our Guests.  Travel Tab is available from all locations except Edmonton. 

Wild camping, boondocking and dispersed camping all refer to camping with no hookups or other facilities, usually in out-of-the-way places. Some Guests prefer not to stay in established campgrounds and look for other camping options when they take an RV vacation. This type of camping is possible in Canada.  Refer to our blog, Camping for Free in Canada, for more information.

We require a full valid driver's license (must be valid until at least the day after drop-off day) for all drivers. In addition, we require a passport for international guests or an ID card for our U.S. Guests.
View and compare specifications for our five vehicle categories in pdf format in  English, French, German, Dutch.
Our fleet of vehicles is in top mechanical condition. In the unlikely event that a mechanical failure occurs, Guests are authorized to proceed with the necessary repairs up to $100.00. For expenses over $100.00, guests must telephone our on-road assistance team for authorization before proceeding with repairs. Replacement parts must be returned to the rental station for reimbursement. Guests assume full responsibility for damage to tires and undercarriage. Oil, tire pressure and coolant must be checked at each refueling. Costs for oil will be refunded upon presentation of receipts. The company's responsibility is limited to the refund of the daily gross rate, or portion thereof, if the breakdown repair is longer than 48 hours.

Normal drop-off times are between 08:00 and 10:00.  You do not need to book a time to drop-off your vehicle.  Please ensure you are back at your drop-off location and all your possessions are removed from the vehicle no later than 10:00.  If you have a late drop-off, this will be noted on your Rental Agreement and, in this instance, you may return your vehicle anytime before 15:00.

As numerous conditions affect gas mileage (wind, hills, speed, driving habits, etc.), fuel consumption will vary according to the conditions. As a rough "rule of thumb", you could budget about 25-30 litres/100 kilometres. This rough estimate is for budgeting purposes only. CanaDream offers no guarantee as to fuel consumption and will not offer any reimbursement to Guests where actual consumption is less than estimated on this website.
Full payment is required 30 days prior to the pick up day. We are happy to accept payments made by Mastercard. Visa or American Express cards. All Guests must present a valid credit card at the time of pick up (see section on Security Deposit)
Please go to our Terms and Conditions page for full details. You will be required to sign this document when you pick up your vehicle. We recommend you take the time to read this prior to arrival so you are familiar with these terms.
Please browse our website https://www.canadream.com/canadream-club/ or download our FREE App for more info.
Fuel is to be paid for by the person doing the relocation.  Occasionally we may include a small fuel allowance in a relocation and, if applicable, this will be shown under the included kilometres in the Relocation List.
A late drop-off fee will be charged for each hour the vehicle is not returned on or before the drop-off time stated in your rental agreement. The maximum charge for late drop-off will not exceed $600.00 for each 24 hour period.
Sorry.  We are unable to offer you a refund if you decide to drop off your RV before the drop-off date shown in your rental agreement.
Years of experience renting RVs to visitors around the world has shown that RV awnings are a frequently  damaged item, resulting in expensive repair bills for Guests and unnecessary disruption to their vacations. For this reason we have made the reluctant decision to disable these for Guest use and wish to apologize in advance for any inconvenience caused by our decision.