Drop off of the Vehicle

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Transfers - effective from 2 December 2019 onwards

CanaDream is happy to offer a transfer service for a nominal fee as outlined in our transfer policy available at Transfers.

Normal drop-off times are between 08:00 and 10:00.  You do not need to book a time to drop-off your vehicle.  Please ensure you are back at your drop-off location and all your possessions are removed from the vehicle no later than 10:00.  If you have a late drop-off, this will be noted on your Rental Agreement and, in this instance, you may return your vehicle anytime before 15:00.

As long as the vehicle is returned in a clean, undamaged condition with all equipment and/or convenience kits returned (and holding tanks emptied), the drop-off takes approximately ½ hour.  If you require a ride to the airport or to an airport hotel, additional time may need to be allocated for the shuttle transportation.
Yes, unless you have purchased our optional Platinum package at pick up, both the gray and black water tanks must be emptied at an appropriate dump station before the unit is returned. If the vehicle is returned without being emptied, a charge applies.

See our current pricing sheet for more details.
You will receive the vehicle with at least ¼ tank of fuel. You must return it with the fuel at the same level as pick up or you will be charged a fuel fee. Propane tanks may be returned empty.  We do not offer a refund if the vehicle is returned with more fuel than at pickup.  The Vehicle Specification page on our website provides you with the fuel tank capacity for each of our vehicle types. You are welcome to use this as a rough guide in calculating the number of litres required to return the vehicle at the same fuel level as pick up.

Guests are required at pick up to read and sign our "Before you drop off your RV" document. This document is available in English, French, German and Dutch.
If there is any discrepancy between the wording on the English document and that on the French, German and Dutch versions, the wording on the English version will apply.

Please sweep out the RV, ensure the fridge is empty with any spills wiped out, and that the stove is wiped down so it is free of grease.  If you  have not purchased one of our optional "We are happy to" packages at pick up and choose not to clean your RV prior to drop off, cleaning charges will apply.

See our current pricing sheet for more details.

 

A late drop-off fee will be charged for each hour the vehicle is not returned on or before the drop-off time stated in your rental agreement. The maximum charge for late drop-off will not exceed $600.00 for each 24 hour period.
Sorry.  We are unable to offer you a refund if you decide to drop off your RV before the drop-off date shown in your rental agreement.
We recommend that our Guests use the planning tools on our website to calculate the approximate number of kilometres they will require for their vacation.  As we do not provide Guests with refunds for unused kilometres, we suggest that Guests do not pre-purchase more kilometres than they calculate they will need.  
We are happy to offer our Guests optional packages to enable them to have peace of mind on their RV vacations and enjoy their holiday until the last possible moment.  Our "We are happy to" options range from windshield coverage to bringing the RV back without emptying the grey and black water tanks or cleaning the interior or exterior of the vehicle.  Please view our "We are happy to" leaflets here in English, French, German and Dutch for complete information on inclusions.