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FAQs

Booking Amendments

We understand that sometimes things change

If this is the case, any changes made to a booking will be calculated by using the higher one of the two rates, either the original nightly rental charge or the nightly rate at the time of the booking alteration.
 

The following are classified as booking alterations:

  • Change of vehicle type 
  • Change of pick-up location
  • Change in drop-off location
  • Change in the pick-up date, excluding booking extension
  • Change in the drop-off date, excluding booking extension

In the event the hirer wishes to make changes to the following:

Vehicle booked, pick up or drop off dates, pick up or drop off locations the following charges will apply: 

  • If amended 15+ nights prior to pick up: $50 plus any increase in vehicle charges.
  • If amended 14 nights or fewer prior to pick up or No show: 100% of cancellation fees and new booking charges will apply.

Please note:

  • There is no refund for late pickup or early return of the motorhome
  • No refunds for an amendment which reduces the number of booked nights
  • If the rate plan or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking
  • The nightly rate of a confirmed booking will not change with requested changes to party size and/or adding prepaid items. 
  • Changes can be made for travel up to 12 months in advance
  • Any credits applied to a booking will have 12 months validity from the original date of pick up.
  • A relocation fee may apply if the collection or return location is amended within 14 nights of RV pick-up or if notification occurs during the hire. 
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