CanaDream COVID-19 Update: as of 18 June 2020

Firstly, we want to say a massive thank you to all front-line workers who have been working so hard to protect Canada during the last few months. We know there have been many sacrifices and we are grateful. Our own CanaDream Cast have been working throughout, assisting families and businesses with temporary accommodations and helping our business to adapt to the changing situation. We are blessed with an amazing team.

Be our Guest

We are happy to say that we are on the road again.  With campsites reopening across Canada and the gentle easing of restrictions, there is no safer way to enjoy some relaxation than by getting out in a CanaDream RV.

We’ve seen great interest in our rental offers, especially our  Staycation offer, along with our reward offer – we hope you will be our Guest  this summer!

We are also happy to provide quotes for corporate bookings and temporary accommodation - please contact us at booking@canadream.com.

Private campgrounds have been open all throughout this crisis and the CanaDream Club has hundreds of incredible campground partners… take a look at the CanaDream Club today, download our free app and take advantage of our amazing campsite partner discounts.

National Parks campsites are reopening - see here for more details - and Provincial Parks campsites are also opening up across Canada.  We recommend that you visit the respective provincial websites for full details, as restrictions do apply.

Be an Owner

If you are thinking of becoming an RV Owner, we are here to assist you. We are experiencing a high demand for purchase of our previously experienced Guest RVs with guaranteed lowest pricing. Check out our “On the road again” offers. We encourage customers to view the RV sales inventory on our website to narrow down choices and then complete the online contact form, so that we can contact you and take your enquiry forward within the current guidelines.

If you have an enquiry please contact us by phone, web chat or email. Our call centre is open Monday - Sunday 7am- 5pm (MDT).

CanaDream’s commitment to you

Guest experience and safety has always been our number one priority. We consult with the Public Health Agency of Canada (PHAC), and other agencies to ensure we are aligned with the latest information to help us make the best decisions for our Guests and Cast. You can get the latest information here.

CanaDream standards

Since the start of COVID we have introduced many new processes to minimise touch points with our vehicle servicing, cleaning and RV preparation through to the RV handover to each Guest:

  • Our RV’s are prepped and cleaned by our Cast wearing masks and gloves
  • We use commercial grade cleaning materials to combat germs and, once cleaned, the RV’s will sit in quarantine for a period of time before Guests arrive
  • All CanaDream Cast members are working within socially distanced guidelines
  • Guests check in online to reduce the check in time with our Cast
  • Glass screens have been fitted in all stations along with 2-meter guidance floor stickers
  • Check in times are controlled to minimise the number of Guests inside our stations at any one time. We get families into their RVs as quickly as possible
  • RV pickup process is adapted to a self-guided tour, with video rather than a person-to-person demo. Guests can also watch all demo videos on our website prior to RV collection
  • We are offering a new RV delivery and collection service. Iif you live close to our stations, you can book this online at the time of making your reservation
  • Drop-off process has been refined to assist the safe drop off and handling of the returning RV in line with new procedures.

Upcoming Bookings

If you have booked with CanaDream and have an upcoming reservation we will have already been in contact with you. Please check your email and contact us by phone or web-chat or email us - booking@canadream.com - to discuss your options.

If you booked through a Travel Agent or Tour Operator please contact them to discuss your booking.

You will appreciate we are handling many queries and will prioritize those with the most imminent travel dates.

If you have an upcoming reservation, please make sure we have all your details by logging into My CanaDream so that we can stay in touch with you.