CanaDream Cares - Our Commitment to You
When you apply to use our service, you consent to us using and disclosing your personal information in accordance with this policy.
In Canada, "CanaDream" is a trading name of CanaDream Corporation. CanaDream Corporation Is a fully owned subsidiary of Apollo Tourism & Leisure Ltd, an Australian company publicly traded on the ASX (ATL).
When you rent an RV from CanaDream, we need to collect certain information from you. The information may include your:
We may use and disclose your personal information to offer you products and services provided by CanaDream and Apollo Tourism & Leisure Ltd. We may also use (but not disclose) your personal information to offer you products and services provided by the Group.
CanaDream works with Google Adwords and various online advertising partners who use technology including web beacons and cookies to collect data about our website usage and to improve the effectiveness of our marketing. Data recorded through the use of this technology is aggregated and shared with us.
No personally identifiable information about you is collected or shared with any of these agencies by CanaDream. You can opt out of Google's ad network by removing your cookies.
The email address you provide for order processing may be used to send you information and/or updates relating to your purchase from CanaDream. In addition you may also opt in to receive periodic company newsletters, updates, and/or related product or service information. CanaDream digitally stores email addresses of parties who have elected to opt in to receive promotional offers and other related emails from CanaDream. All promotional emails are sent with the option to decline further emails by opting out.
CanaDream does not share your email with any third party who is not connected with CanaDream.
CanaDream employs reasonable technical and organizational measures to protect against the loss of, or unauthorized access to, the information under our control. Steps we have taken to enhance network and information security include the implementation of Secure Socket Layer (SSL) encryption technology for payment transactions, digital certificates, protection for all web applications that contain personal information, and industry standard infrastructure security. Although we take measures to protect your information, we cannot guarantee that your information will always remain secure. Only employees of CanaDream and those authorised to perform services on our behalf will have access to your personal information. We will not retain any of your personal information for longer than required, except to fulfil our legal obligations. With your help, we will take all reasonable steps to make sure that personal information is kept complete and up to date.
We are committed to ensuring that personal information held by us is up to date and accurate. If you find inaccurate information, please contact us. We will then take all reasonable steps to correct the information.
You may ask us to give you access to personal information we hold about you at any time. This access is subject to certain exceptions. You may not obtain access to information relating to existing or anticipated legal proceedings between us and you.
You can request access to your information by email or phone. You will be asked to specify the information that you want access to, and will need to verify your identity before we are able to provide the information. This is a free service unless the information you request requires us to access archived material or spend significant time in preparation or research. If this occurs we will advise the likely cost in advance and can help refine your request if necessary.
If you believe the personal information that we hold about you is inaccurate or incomplete, and CanaDream does not agree, we will provide a statement expressing your disagreement with the information where the information is stored.
If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in the following ways:
Attention: The Customer Service Manager
CanaDream RV Rentals & Sales
292154 Crosspointe Drive
Rocky View County, AB
When you provide us with your personal information, you consent and agree to our use and disclosure of your personal information in accordance with this policy including, and particular to:
a. Our use and disclosure of that information in order to provide the service you have requested and for any other compatible purpose including the management, protection and development of our business;
b. The disclosure of your personal information to entities located outside of Canada. This may include disclosures to any franchisees, licensees or agents of CanaDream, our service providers and program partner organisations; and
c. Our use and disclosure of your personal information for direct marketing purposes.
The General Data Privacy Regulation (GDPR) provides data subjects with certain rights with respect to personal data. These rights include, among others, rights to request from CanaDream access to and rectification or erasure of personal data, right to restrict processing, right to object to processing, the right to data portability, and the right to lodge a complaint with a supervisory authority.
With regard to CanaDream’s compliance with the GDPR:
This policy is effective from 13 December 2018 and remains in effect until further notice.