Frequently Asked Questions

View our insurance coverage plan in pdf format. This plan is effective from 3 March 2025.  For ease of understanding, our Insurance Coverage Plan is also available to read in  French, German and Dutch. 

If you have booked with CanaDream

• We understand that the wildfires in Alberta and British Columbia increase concern for health and safety when travelling. While it is very unfortunate that many popular locations are not safe to visit right now, there are many alternatives, and we recommend you plan some alternative fun places to go to this summer. We have some many great RV itineraries offering alternative routes.

However, if you would still like to send us a cancellation request, please refer to our cancellation policy. Our normal cancellation terms apply. 

If you have travel insurance or credit card insurance, we recommend checking to see if they are able to cover you for cancellations or curtailment coverage, should you decide not to travel or to cut your trip short. 

If you have booked through a tour operator

• Please contact your tour operator to discuss your options, unfortunately, we would not know the terms on which you have booked.

Insurance against damage to your RV and to third party property is included in your rental cost with a standard deductible applicable of $3000. CanaDream is happy to offer two liability reduction options to reduce this deductible to either $1,000 or zero.  The actual deductible is dependent upon the type of accident or incident which has occurred while the vehicle is in the possession of the Guest and some exclusions apply.  Please make yourself familiar with the complete details of the insurance coverage included with your booking prior to picking up your RV.

Sorry. We do not allow anything to be towed behind our vehicles. Your insurance coverage with CanaDream will not cover any damage to the RV if you are towing anything.

A valid driver’s license from the country of residence is mandatory and drivers must be over 21 years of age (no maximum age limit) to legitimately rent and operate a motorhome with the full confidence and knowledge of valid insurance coverage. No additional license is required. An International driver’s license is strongly recommended if the license is not in English or French - note that an International license is only valid if presented alongside the original driver’s license.

Yes. We are happy to provide 3 in 1 child seats for our Guests for a small fee. During peak season a child seat may be in short supply so we suggest you book these prior to your arrival or bring your own with you. We don't rent portable cribs, strollers or playpens, however our reservations department may be able to give you the name and phone number of companies who can assist with this.

 

The Northern Surcharge is a fee that is added to all rentals picking up from Vancouver, Calgary, Edmonton, Toronto, Montreal & Halifax that travel to the northerly parts of Canada.
Use the interactive map to see where the Northern Surcharge area applies. 

Any destination north of the line on the map is deemed to be in a Northern Surcharge area. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. By virtue of the remoteness, weather, and road surface conditions in northern areas, it is important for CanaDream to know when a Guest is driving into these regions. Guests who travel to these areas without permission will be subject to a $1500 penalty and will void all insurance coverage. CanaDream RVs are all tracked for insurance purposes and Guests will be contacted when they drive into a northern surcharge area if they have not pre-purchased the Northern Surcharge fee. CanaDream reserves the right to restrict driving access at any time.

If you pick up in Whitehorse, you will have the Northern Surcharge included in your rental. Permission is automatically granted to travel in Northern Surcharge areas with the exception of the 'No-Go' areas of the Denali and Dalton Highways in Alaska, the North Canol Highway in the Yukon and any other prohibited routes.

Driving in northerly regions of Canada is not without risks. We encourage Guests to research their trip and route carefully, understanding and adhering to the CanaDream prohibited and restricted roads.

Guests should also be conscious that vehicle recovery following a flat tire, incident or lockout can take a considerable time to resolve and can therefore be very expensive.

Cell signal can also be very limited and we encourage Guests to travel with a satellite phone.

 

These relocation specials are subject to the same terms and conditions as our regular rentals.  Insurance is included in the rental cost.  An insurance deposit (amount varies based on the liability option selected) is required on a major credit card at pick-up and will be processed.  This deposit will be refunded at drop-off provided that the vehicle is returned in the same condition as it was received and not involved in any accident claims.

Bike racks can be fitted on the tow hitch of our SVC, MHC, MHB, MHA, MHL and MHX RVs. Unfortunately, due to the rear access doors (emergency exits) on our TCA and DVC units, they cannot be fitted to these vehicles. Guests renting a DVC or TCA would need to carefully carry their bikes inside the vehicle and we would recommend putting the bike into a bike sock to protect the bike and the RV.

We are happy to enable Guests to travel with their bikes and have Swagman bike racks for rent from all of our corporate locations.  These bike racks are suitable for up to four bikes with a maximum carrying capacity of 140lbs.  More information about our bike racks is available here.   Up to date pricing for this product can be found on our Pricing page.

Awnings that are factory-fitted to our RVs are disabled from use. Our decision to disable the awnings was not an easy one, rather the result of an extremely high incidence of awning damage caused by inattention of Guests and incorrect use. Awnings are an extremely expensive item to replace when damaged and it can take anywhere from six weeks to six months to receive replacement awnings or parts from the factory. Awnings are intended for shade from the sun, not as rain shelters. The weight of excessive water on the awnings, along with strong winds, both result in significant damage to awnings. Guests who experienced damage while the awning was in use often found they were unable to retract the awning to drive the unit, resulting in unnecessary delays to their vacations. As awning damage is not covered under CanaDream's insurance coverage, Guests are responsible for the full cost of repair or replacement. While Guests may initially say they are happy to accept that cost, they don't realize they may be faced with a damage bill for thousands of dollars.  We appreciate that our decision may cause some inconvenience for Guests however, in the interests of all parties, we have disabled the awnings from use.

There is a surcharge for rentals starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:

British Columbia: Highway 113 North of Terrace, Cassiar Highway (#37) north of Kitwanga, Alaska Highway 97 north of Charlie Lake (Fort St. John),
Alberta: Highway 35 north of Peace River, all highways continuing north of Salt Prairie, Marten Beach, Calling Lake, Brent and Pitlochrie/Imperial Mills
Saskatchewan: Highway 904 North of Meadow Lake Provincial Park, Highway 903 North of Meadow Lake, Highway 155 north of Green Lake, Highway 924, Highway 922 north of Dugout Lake, Highway 2 north of Montreal Lake, Highway 969 north of Montreal Lake, any roads north of Highway 106 between Narrow Hills Provincial Park and Creighton
Manitoba: Any roads north of Flin Flon, Highway 39, east of Simonhouse Lake, Highway 6 north of Grand Rapids, any roads north from Highway 304, Highway 224 north of Peguis, Highway 234 north of Beaver Creek
Ontario: Highway 105 north of Vermillion Bay, Highway 665, Highway 72 north of Big Sandy Lake, Highway 599 north of Sandbar Lake Provincial Park, any roads leading north of Highway 17 between Ignace and Shabaqa Corners, all roads leading north from Highway 11.
Quebec: Highway 109 north of Saint-Dominique-du-Rosaire, Highway 397 north of Highway 395, Highway 113 north of Senneterre, Highway 167 north and west of La Doré, Highway 385 north of Lake Etroit, Highway 138 north and east of Sept-Iles.
Newfoundland & Labrador: All roads
Northwest Territories: All roads
Yukon: All roads
Nunavut: All roads

This is not a comprehensive list. Please View Northern Surcharge map on our website to ascertain whether any intended travel area is inside a Northern Surcharge area

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon.

Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $1500 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick-up. Please see our current pricing sheet for northern surcharge cost.

There is a surcharge for rentals starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:
British Columbia: Highway 113 North of Terrace, Cassiar Highway (#37) north of Kitwanga, Alaska Highway 97 north of Charlie Lake (Fort St. John),
Alberta: Highway 35 north of Peace River, all highways continuing north of Salt Prairie, Marten Beach, Calling Lake, Brent and Pitlochrie/Imperial Mills
Saskatchewan: Highway 904 North of Meadow Lake Provincial Park, Highway 903 North of Meadow Lake, Highway 155 north of Green Lake, Highway 924, Highway 922 north of Dugout Lake, Highway 2 north of Montreal Lake, Highway 969 north of Montreal Lake, any roads north of Highway 106 between Narrow Hills Provincial Park and Creighton
Manitoba: Any roads north of Flin Flon, Highway 39, east of Simonhouse Lake, Highway 6 north of Grand Rapids, any roads north from Highway 304, Highway 224 north of Peguis, Highway 234 north of Beaver Creek
Ontario: Highway 105 north of Vermillion Bay, Highway 665, Highway 72 north of Big Sandy Lake, Highway 599 north of Sandbar Lake Provincial Park, any roads leading north of Highway 17 between Ignace and Shabaqa Corners, all roads leading north from Highway 11.
Quebec: Highway 109 north of Saint-Dominique-du-Rosaire, Highway 397 north of Highway 395, Highway 113 north of Senneterre, Highway 167 north and west of La Doré, Highway 385 north of Lake Etroit, Highway 138 north and east of Sept-Iles.
Newfoundland & Labrador: All roads
Northwest Territories: All roads
Yukon: All roads
Nunavut: All roads

This is not a comprehensive list. Please View Northern Surcharge map on our website to ascertain whether any intended travel area is inside a Northern Surcharge area.

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon.

Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $1500 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick-up. Please see our current pricing sheet for northern surcharge cost.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

One driver is included in the rental cost. There is an additional driver charge  per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident. 

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

Yes, we have many happy Guests on the road experiencing places unaffected by wildfires in Canada at their own pace.  With the rapidly changing wildfire situation in British Columbia and Alberta we recommend that Guests use all the available resources to plan their trip carefully. 

We are happy to offer some suggested itineraries to help with your trip planning.

The beauty of having your own RV is that you can be flexible and change your travel plans! While it is very unfortunate that many popular locations are not safe to visit right now, there are many alternatives, and we recommend you plan some alternative fun places to go to this summer. We have many great RV itineraries offering alternative routes.

Most roads in Canada are kept ploughed and are drivable during the winter season, however, there are some passes which require snow chains to be fitted. We advise Guests to carefully plan their route in winter checking road conditions and whether snow chains are required.

Snow chains are included in our winter rentals with our Winter Ready Maxi Motorhome, so Guests can use them if they feel the road conditions require them. Maximum speed when driving with snow chains is 20km/hour.

If you are unfortunate to be involved in an accident involving the RV which prevents you from continuing your vacation, CanaDream will endeavour to provide you with a replacement RV  where available.   However, your insurance with CanaDream does not cover liability for loss of personal property, nor does it cover costs for accommodation, transportation, or replacement of the vehicle if the vehicle is stolen or should an incident occur that makes the rented vehicle inoperable. In these situations, and depending on availability, a new signed rental agreement must be in place before a replacement vehicle is provided and the Guest is responsible for all costs associated with this new agreement.   We strongly recommend that Guests have travel insurance to cover these costs.

We do not allow the transportation of canoes or other objects on the roofs of our vehicles. To prevent accidents, we do not install ladders on our vehicles. There is no coverage for any type of accident as a result of transporting an object on the roof of the vehicle.

CanaDream does not permit any RV to be taken to Burning Man festival. Guests who take a CanaDream unit to this festival will automatically have their insurance voided, making them responsible for all costs for damage, cleaning, and repairs and in addition will incur a $5,000 fine.

CanaDream RVs have GPS tracking which trigger alerts when any RV is being driven into a Northern Surcharge, Prohibited or Restricted travel area.  
 
 

Regrettably, CanaDream does not change the Terms and Conditions or Cancellation Policy due to flight interruptions, cancellations, delays, or strike action.

It is important that Guests have suitable travel insurance for cover for any event which means they need to change or cancel their intended RV rental. Bookings can be amended subject to our Booking Amendment Policy.
 

We are happy to offer our Guests optional packages to enable them to have peace of mind on their RV vacations and enjoy their holiday until the last possible moment.  Our We are happy to options range from windshield coverage to bringing the RV back without emptying the grey and black water tanks or cleaning the interior or exterior of the vehicle.  Please view our We are happy to leaflet for information on inclusions.

CanaDream is happy for Guests to attend festivals in Canada and the USA at no additional charge from any of our locations with pre-authorized permission to travel, with the exception of:

Burning Man Festival in Nevada – CanaDream Inc does not permit any RV to be taken to the Burning Man festival. Guests who take a CanaDream unit to this festival will automatically have their insurance voided, making them responsible for all costs for damage, cleaning, and repairs and in addition will incur a $5,000 fine.

CanaDream reserves the right to alter or change the list of festivals which CanaDream RVs can be taken to at any time. Guests wishing to take a CanaDream RV to a festival must request permission at the time of booking.

A refundable security deposit will be processed on a credit card when you pick up your RV. The amount of the deductible is dependent upon the level of insurance chosen. See Liability Reduction Options for more information. The deposit must be made by credit card and will be refunded to the same card at drop off as long as the vehicle is returned in a clean and undamaged condition with all equipment and/or convenience kits returned.

Yes. We are happy for our Guests to travel on this road between 15 May and 14 September. Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 14 May due to road conditions. Please note that, while this road is arguably one of Canada's most epic road trips, Guests need to be aware that road conditions can change rapidly and the area is remote. Cellphone coverage is sparse. Ensure you are properly prepared to travel this highway.

We would encourage guests to secure a campsite with electrical hookups and other campsite services at the minimum every 2-3 nights to have access to electrical plug-ins 30-amp (min. 15-amps) supply, and to have a water refill and sani dump accessible at some point on the campground. This information is based on the average usage of the fresh water and septic tank systems. The coach batteries will be affected by numerous conditions (power consumption, solar charging, etc.) and we encourage our Guests to plan their resource stops along their routes to ensure optimal functionality of the RV.

When you are not connected to the campground electricity the 12V system from the coach batteries will provide power to appliances such as the water pump, water heater, furnace, lights, USB chargers, fridge, etc. 

It is very important to ensure you are regularly providing a sufficient charge to the coach batteries to ensure optimal functionality of the RV by plugging in to campground electricity daily, running the generator 2-4 hours daily, or driving 6-8 hours daily. The solar panel will provide a slow charge on sunny days. 

The coach batteries alone are not powerful enough to operate the 110V appliances (microwave, roof air conditioner, or wall outlets). If you cannot connect to campground power but require full power appliances as mentioned above, the generator (with associated cost) can also provide full power to the RV, while providing a consecutive charge to the coach batteries.

We do not recommend relying on only engine charging or solar panel charging for extended periods of time. We recommend to secure a 30-amp electrical connection at least every 2-3 days to ensure the coach batteries stay sufficiently charges to prevent any disruptions during your trip. If you will not be plugged into a campground, it is recommended to run the generator for 2-4 hours daily to charge the coach batteries.

Yes.  Unless U.S. travel has been included in your reservation at no cost, there is a  fixed charge for travelling into the United States.   See our Pricing page for this charge. Please note that U.S. Agriculture may not allow fresh meat, fruits and vegetables across the border.  If you are planning on crossing into the USA we suggest you shop for your groceries once you are in the United States.  If you decide after you pick up your RV that you wish to travel into the United States, you can call us on our toll-free number and we will add this to your booking.  We will process the fee on your credit card. Please be aware, there is no coverage should you travel in the U.S. without prior authorization.